Instructional Designer
Department: Strategy: Sales Enablement
Reports To: Sr. Manager, Talent Development
FLSA Status: Non-Exempt

About Kaseya:

Kaseya is the leading global provider of unified IT and security management software for managed service providers (MSPs) and internal IT teams. Our mission is to empower IT professionals to efficiently manage and secure their IT environments so they can focus on what matters about most growth and innovation.
We are a rapidly growing organization looking for passionate, driven individuals who thrive in a fast-paced, performancebased culture. If you're a strong technical problem-solver with dedication to customer success, we want you on our team.

Position Overview:

The Instructional Designer will design, develop, and implement engaging learning experiences for Kaseya employees and customers. This role combines expertise in adult learning theory, instructional design methodologies, and technology to create high-quality training content that drives knowledge retention and performance improvement.
Key Responsibilities:
• Collaborate with subject matter experts (SMEs) to assess training needs and define learning objectives.
• Design and develop learning programs, including e-learning modules, instructor-led training (ILT), webinars, and blended learning solutions.
• Apply instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.
• Develop storyboards, scripts, and interactive learning activities.
• Create assessments, evaluations, and metrics to measure training effectiveness.
• Ensure all training materials are consistent with Kaseya brand and standards.
• Stay current with instructional design trends, learning technologies, and best practices.
• Support Learning Management System (LMS) administration as needed.

Qualifications:

• Bachelor’s degree in Instructional Design, Education, Learning & Development, or related field (Master’s preferred).
• 3–5 years of instructional design experience, ideally in technology or SaaS environments.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Captivate, Camtasia).
• Experience with LMS platforms (e.g., Docebo, Cornerstone, or similar).
• Strong understanding of adult learning principles, instructional design models, and curriculum development.
• Excellent written, verbal, and visual communication skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Preferred Skills:

• Familiarity with IT software and SaaS products.
• Graphic design skills for creating visually appealing content.
• Experience with video production and editing.
• Strong analytical skills to assess learning effectiveness.

Why Kaseya?

 Competitive compensation and bonus opportunities
Comprehensive health, dental, vision, and retirement benefits
 Access to continuous learning and career development
Collaborative, fast-paced, and performance-based culture
 Global opportunities for growth within a rapidly expanding company

Join Us. Lead with Impact.