Product Manager, Customer Experience
Kaseya
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Title: Product Manager
Location: Miami, FL
Reporting to: Senior Product Manager
WHAT YOU’LL DO:
As a Product Manager at Kaseya, you will be responsible for driving innovation and enhancing the customer experience within KaseyaOne, our centralized platform for accessing, managing, and consuming services from the Kaseya 365 platform. This role involves managing the product lifecycle from proposal to retirement, contributing to strategic planning, and collaborating cross-functionally to ensure successful product development and launch.
Key Responsibilities:
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Own the product lifecycle from initial proposal, requirements definition, launch, and retirement.
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Create detailed business and technical requirements, working closely with engineering to design, develop, and bring concepts to market.
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Contribute to strategic planning to ensure alignment of product strategy with overall company goals.
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Drive requirements and gain commitment dates cross-functionally within the Kaseya 365 Platform.
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Collaborate with product marketing and sales on go-to-market strategy and execution.
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Keep stakeholders involved and informed throughout the planning, development, testing, and deployment lifecycle.
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Manage stakeholder and customer escalations when needed.
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Establish success criteria for product usage and perform ongoing measurement and monitoring.
WHAT WE ARE LOOKING FOR:
We are seeking a Product Manager with 3-5 years of product management experience, a strong understanding of customer experience, and a proven track record of managing products throughout their lifecycle. The ideal candidate will have experience working in agile environments and collaborating with cross-functional teams to deliver on committed dates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Develop and execute product strategy and roadmap.
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Lead cross-functional programs to ensure timely delivery of product milestones.
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Collaborate with engineering, marketing, sales, and other departments to ensure product success.
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Facilitate customer advisory boards and gather feedback from online forums.
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Drive product-specific customer-facing efforts such as webinars and industry events.
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Manage product booth/pods at industry events.
WHAT YOU’LL BRING:
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3-5 years of product management experience.
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Strong understanding of customer experience, user experience, and user interface principles.
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Proven track record of managing all aspects of a product lifecycle.
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Experience working with agile teams and leading cross-functional programs.
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Excellent communication, collaboration, and analytical skills.
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Extensive experience with enterprise software.
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Solid technical understanding of common IT infrastructures and SaaS/PaaS capabilities.
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Ability to travel to sponsored industry events.
Bonus Points:
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BA/BS in Computer Science or related technical field or equivalent practical experience.
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Customer references from previous roles.
Join the Kaseya growth rocket ship and see how we are #ChangingLives!
Additional Information:
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.