Training Specialist
Kaseya
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Job Description
To enhance Kaseya’s Global Training and Documentation Team, we are seeking a Customer Training Coordinator to help us execute excellent live and virtual customer learning experiences. The successful candidate will be highly organized, detail-oriented, and have excellent customer service and communication skills. You will manage training logistics to ensure that live and virtual training and certification classes run smoothly and efficiently.
A look inside the job
• Schedule virtual training sessions (vILTs), track attendance, and coordinate with trainers, internal stakeholders, and sales teams.
• Enroll learners via our Learning Management System (LMS).
• Maintain training calendars and ensure that all relevant stakeholders are informed of upcoming classes.
• Communicate training schedules, objectives, agendas, and logistics to learners in a clear and timely manner.
• Handle inquiries from learners regarding training programs, providing information and assistance as needed.
• Attend virtual training sessions to support trainers to ensure a smooth delivery via the training software and engagement tools.
• Publish training session recordings and other resources to the LMS.
• Assist in the creation and distribution of training evaluation surveys, and compile feedback for analysis.
• Maintain documentation of our training initiatives and enrollment processes.
About you
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in administrative support or coordination roles, preferably customer-facing.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Demonstrated ability to work independently and as part of a team.
• Familiarity with Learning Management Systems (LMS), webinar software, ticketing software, and video editing tools is a plus.
Location, hours, and travel
Miami, Florida, USA. 100% in-office position.
Candidate will typically work EST hours with exceptions to support live and virtual training events in European and Asia-Pacific time zones, on average two evenings per month.
Potential for limited domestic and international travel to support live training initiatives
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.