Collections Specialist
Kaseya
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
WHAT WE ARE LOOKING FOR:
We are seeking a motivated and experienced Collections Specialist to join our team. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company. The ideal candidate should possess strong communication and negotiation skills, along with a customer-centric approach to debt collection.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Debt Collection: Initiate contact with customers who have outstanding balances to negotiate and collect payments.
- Communication: Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.
- Negotiation: Negotiate payment plans and settlements with customers while considering the company's policies and financial goals.
- Problem Resolution: Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
- Documentation: Prepare and send collection letters, statements, and other necessary documentation to customers.
- Adherence to Regulations: Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.
- Reporting: Generate and analyze reports on the status of outstanding debts, collection efforts, and other relevant metrics.
- Customer Service: Provide excellent customer service while being firm and persistent in the collection process.
WHAT YOU’LL BRING:
- Minimum 2-3 years’ experience in collections execution
- Utilizing Collection tool (GetPaid or other App)
- Clear experience in the fundamentals of a collection process: Calls, emails, escalations, dispute management & documentation
- Includes managing a book of business that can range from larger accounts down to medium/small size accounts and experience on strategies and processes to secure cash.
- Comfortable with call/contact metrics + Financial & Operational metrics (Cash, AGED AR, 90+, dispute identification & resolution intervals)
- Customer relationship skills (internal or external)
- High energy/positive attitude
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.