Business Analyst
Kaseya
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See open jobs at Kaseya.See open jobs similar to "Business Analyst" Refresh Miami.Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
WHAT YOU’LL DO:
As a Digital Adoption Platform Analyst, you will play a crucial role in designing, implementing, and optimizing WalkMe solutions to enhance user engagement and adoption of Kaseya’s software products. You will collaborate with cross-functional teams to ensure effective deployment of digital adoption strategies and tools that drive user satisfaction and operational efficiency. Your expertise will help shape the user experience and maximize the value derived from Kaseya's technology solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work with WalkMe-based digital adoption solutions tailored to Kaseya's software products. Collaborate with product managers and developers to integrate WalkMe into the product ecosystem.
- Monitor and analyze user interactions with WalkMe solutions to identify areas for improvement. Utilize data-driven insights to optimize adoption strategies and enhance user engagement.
- Work closely with internal stakeholders, including product management and support teams, to understand user needs and address any challenges related to digital adoption.
- Provide support to internal teams on functionalities and best practices.
- Collaborate with engineering teams to address any integration or functionality concerns.
- Generate regular reports and dashboards to track the effectiveness of digital adoption initiatives. Present findings and recommendations to management and stakeholders.
WHAT YOU’LL BRING:
- Experience working in a deadline-driven software development environment.
- Proven track record of designing, implementing, and optimizing digital adoption strategies.
- Proficiency in WalkMe platform features is a plus, including but not limited to in-app guidance, analytics, and user segmentation.
- Commitment to maintaining high-quality standards in all solutions.
- Exceptional analytical skills with the ability to interpret data, identify trends, and provide actionable recommendations.
- Familiarity with Agile or Scrum methodologies.
- Exceptional communication and collaboration skills.
- Attention to detail and a client-focused mindset.
- WalkMe certification is a plus.
- Team player.
- Attention to detail.
- Ability to manage multiple priorities.
- Ability to adapt to changes quickly.
- Creative problem solver.
- Bachelor's degree in computer science, Information Technology, Business Administration, or a related field. Advanced certifications or training in digital adoption platforms are a plus.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
This job is no longer accepting applications
See open jobs at Kaseya.See open jobs similar to "Business Analyst" Refresh Miami.