Sr QA Analyst
Kaseya
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
We are seeking a meticulous and proactive Quality Assurance (QA) Specialist to join our team. The successful candidate will be responsible for continuously monitoring the project lifecycle to identify gaps and provide training. The QA Specialist will also be attentive to reporting, join a set number of calls each week, and work with management on improvement initiatives.
Key Responsibilities:
- Project Lifecycle Monitoring:
- Continuously monitor all stages of the project lifecycle to identify gaps and areas for improvement.
- Ensure that quality standards and project requirements are consistently met.
- Conduct regular audits and reviews to verify adherence to quality processes.
- Training and Development:
- Identify training needs and provide targeted training to team members to address identified gaps.
- Develop and update training materials and documentation.
- Conduct training sessions to ensure understanding and compliance with quality standards.
- Reporting and Documentation:
- Prepare detailed reports on quality assurance activities and project status.
- Maintain accurate and up-to-date records of quality issues and resolutions.
- Present findings and recommendations to management and stakeholders.
- Stakeholder Communication:
- Join a specified number of project calls each week to stay updated on project progress and challenges.
- Collaborate with project teams to address quality issues in real-time.
- Provide feedback and guidance to project teams to improve quality outcomes.
- Continuous Improvement:
- Work closely with management to develop and implement quality improvement initiatives.
- Participate in the development of quality assurance policies and procedures.
- Stay informed about industry best practices and emerging trends in quality assurance.
Qualifications:
- Bachelor's degree in Quality Assurance, Project Management, Business, or a related field.
- 3+ years of experience in quality assurance, preferably within the technology or professional services industry.
- Strong understanding of quality assurance processes and methodologies.
- Excellent analytical, problem-solving, and attention to detail skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and QA tools/software.
Preferred Qualifications:
- Experience in the IT or software industry.
- Certification in Quality Assurance or Project Management.
- Familiarity with Kaseya products and services.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to make a significant impact in a growing company.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.