Sr. Technical Writer
Kaseya
This job is no longer accepting applications
See open jobs at Kaseya.See open jobs similar to "Sr. Technical Writer" Refresh Miami.Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Experienced technical writer position in a fast-paced software environment. The writer will be part of a multi-product team of writers responsible for creating end-user documentation in multiple formats, including online help, interactive help, videos, and online visuals that support technical concepts.
Responsibilities
- Work independently to create end user documentation for Kaseya products, including online help articles, user guides, training guides, flowcharts, presentation materials, and digital adoption content.
- Proficient in single-sourcing concepts, approaches, processes, and tools and working with an eye toward new tools and processes to improve efficiency.
- Work independently on projects of diverse scope. Identify business needs and develop solutions that advance technical writing processes, plans, and standards and drive data-driven decision making.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Work with multiple ticketing systems to track issues, understand documentation requests, and update tickets.
- Work with internal teams to obtain an in-depth understanding of product lines and their documentation requirements. Maintain departmental style guides and documentation policies.
Skills
- Excellent written and verbal skills.
- Strong team player. Attention to detail.
- Ability to manage multiple priorities. Ability to adapt to changes quickly.
- Creative problem solver.
- Keen interest in learning to keep up to date in the field.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
This job is no longer accepting applications
See open jobs at Kaseya.See open jobs similar to "Sr. Technical Writer" Refresh Miami.