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Renewal Specialist

Kaseya

Kaseya

Operations
Miami, FL, USA
Posted on Tuesday, July 9, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

The Renewal Specialist in collaboration with the account management team, will be responsible for driving renewal reviews with partners, outlining upcoming renewals and offering term options. You will also act as a subject matter expert for Kaseya's renewal process - understanding how each solution is positioned, quoted, and priced.

Essential Responsibilities:

  • Manage and execute the renewal process for existing client
  • Identify opportunities for upsell and cross-sell during the renewal process
  • Build and maintain strong relationships with clients to understand their needs and satisfaction levels
  • Work closely with the Sales team to identify potential growth opportunities within existing accounts
  • Partner with the Customer Success team to ensure seamless service delivery and customer satisfaction
  • Maintain accurate records of renewal activities, customer interactions, and contract details in the CRM system
  • Continuously evaluate and improve the renewal process to increase efficiency and effectiveness
  • Act as subject matter expert for Kaseya's renewal process - understanding how each solution is positioned, quoted, and priced
  • Drive renewal reviews with partners, outlining upcoming renewals and offering term options

Qualifications:

  • Attention to detail is a must!
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Excellent oral and written communication skills
  • Strong customer service skills and ability to develop relationships
  • Must be organized and efficient to keep up in a fast-paced environment
  • Adept at working in high pressure situations
  • Salesforce (CRM) experience is a plus
  • Well versed in Microsoft Office products
  • Self-starter
  • 2+ years of experience in a customer-facing role, preferably in renewals, account management, or sales.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.