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Business Analyst II



Miami, FL, USA
Posted on Tuesday, July 2, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.


The ideal candidate comes from a consulting background, ideally in methodology or processing engineering. They understand both the business and technical aspects of consulting in the MSP space and have a track record of delivering solutions that exceed client expectations. This role requires strategic thinking, innovation, collaboration, and creative problem-solving skills. The candidate will have prior experience in hands-on workflow and methodology design in the pure play consulting space.


  • Stakeholder interviews and establishment of deep understanding of what it takes to optimize Kaseya project delivery across the extensive product portfolio, including, where applicable, the steps from implementation design, configuration, implementation and through to QA, acceptance and the supporting documentation and systems updates
  • Collaborate and ultimately lead on setting up and establishing next generation KDM, empowering and educating the Global Consulting and Services workforce with clear adoption practices, assets and artifacts
  • Outline externally the benefits of KDM and the value add using both customer-facing and internal awareness strategies
  • Break down the revised Delivery Methodology into manageable phases, develop the steps within each by service line offering and transpose that into both physical artifacts in addition to systems flows and potential investments
  • Craft compelling content like blogs, operating guides, Visio and PTPX workflows and case studies that attract and educate potential and existing service consumers both internally and externally via assorted channels
  • Define and validate pricing strategies to optimize sales volume and market share
  • Collaborating with cross-functional teams on KDM launch readiness, work hand in hand with product engineering and product line leaders, garnering insight and questions as well as providing recommendations on the best way to use our expanding services portfolio to achieve desired outcomes.


  • 3+ years in a Global Professional Services or Consulting business with a minimum of 2 years in process, workflow, or methodology design.
  • Real world systems consulting experience working with key stakeholders (either internal or external)
  • Exposure to Quality Assurance and Technical Documentation authoring a huge advantage
  • Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
  • Natural collaborator, with excellent communication skills and executive presence. Must be self-motivated and comfortable with ambiguity, and have the ability to influence across multiple levels and organizations including internal and external stakeholders
  • Adept strategic thinker, problem solver and results-oriented pragmatist
  • Exceptional oral and written communications; able to communicate complex, technical concepts in a focused and well-organized manner
  • Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
  • Project Management experience with complex software solutions

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.