The source for tech and startup jobs in Miami


Sign up for Refresh Miami's Jobs & Hiring Newsletter to be notified of local tech related job opportunities, career insights, and more.

Sr. Analyst GTM Strategy & Operations



IT, Operations
Miami, FL, USA
Posted on Monday, July 1, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

The Senior Analyst, Sales Strategy & Operations - Process Improvement will play a pivotal role in enhancing our sales operations efficiency and effectiveness. This role is responsible for analyzing existing processes, identifying areas for improvement, and implementing solutions that drive operational excellence across our sales organization. The ideal candidate will possess strong analytical skills, a strategic mindset, and a proven track record of successfully managing process improvement initiatives within a sales environment.

Key Responsibilities:

  • Evaluate current sales processes and workflows to identify opportunities for optimization and efficiency gains.
  • Collaborate with cross-functional teams including Sales, Marketing, Finance, and IT to understand business requirements and ensure alignment of process improvement initiatives with strategic objectives.
  • Design and implement process improvements using methodologies such as Six Sigma, Lean, or similar frameworks.
  • Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and workflows.
  • Partner with Sales Leadership to define key performance indicators (KPIs) and metrics to measure the success of process improvement initiatives.
  • Conduct data analysis to evaluate the impact of process changes and identify further optimization opportunities.
  • Drive change management efforts to ensure successful implementation and adoption of new processes.
  • Provide training and support to sales teams to facilitate understanding and adherence to new processes.
  • Act as a subject matter expert on sales operations processes and best practices.
  • Continuously monitor industry trends and best practices to recommend and implement innovative solutions.

Required Qualifications:

  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. Master's degree preferred.
  • Minimum of 5 years of experience in sales operations, process improvement, or related roles.
  • Proven track record of successfully leading process improvement projects within a sales or business operations environment.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Experience with process improvement methodologies such as Six Sigma, Lean, or similar frameworks.
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Advanced proficiency in MS Office suite (Excel, PowerPoint, Word) and CRM systems (e.g., Salesforce).
  • Exceptional communication skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Ability to thrive in a fast-paced, dynamic environment and drive change effectively.

Preferred Qualifications:

  • Certification in Lean Six Sigma (Green Belt or Black Belt).
  • Experience with sales analytics and reporting tools.
  • Familiarity with ERP systems and data visualization tools (e.g., Tableau).

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.