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Community Engagement Specialist



Miami, FL, USA
Posted on Friday, June 21, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Kaseya’s Digital Community is the place for our partners to find answers to their toughest IT questions, get product support from certified experts, and connect with their peers. Kaseya is looking for a Community Engagement Specialist to help drive this mission. Reporting directly to the Senior Director, Global Marketing Communications, and working closely with the Community Program Manager, this position will be responsible for driving and fostering partner engagement in the Kaseya Community online and in person at events.


  • Establish and maintain relationships with Kaseya partners and staff via the Kaseya Community.
  • Identify, research, and analyze current and potential community engagement initiatives, including our Ask the Experts Series, community special interest groups, and Cooper Cares Activations.
  • Develop and implement strategies to engage stakeholders in activities that promote our Kaseya Community mission and goals.
  • Design, plan, and coordinate events to promote the Community at Kaseya events and throughout the MSP industry.
  • Create and manage campaigns to increase public awareness of the Kaseya Community and Cooper Cares.
  • Create and launch incentive plans to motivate and reward community members for their contributions and achievements.
  • Monitor the Kaseya Community and report findings to management.
  • Collaborate with other departments to ensure that all relevant content and events are properly represented and communicated across all channels.
  • Work closely with the full Digital Community Team to ensure a smooth experience for our customers.


  • Bachelor’s degree in marketing, public relations, communications, or related field
  • Minimum two years of experience in community engagement or a related field
  • Excellent written and verbal communication skills
  • Proven ability to prioritize and multitask efficiently
  • Knowledge of community engagement tools and techniques
  • Proficient in Microsoft Office
  • Able to think creatively and develop innovative solutions
  • Strong organizational skills
  • Able to work independently and as part of a team

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.