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Program Manager



Miami, FL, USA
Posted on Thursday, June 20, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Program Manager

With the continued growth of Kaseya and our Sales Organization, we are seeking a Program Manager for our Talent Development & Sales Enablement Team. Our unique, industry leading and award-winning Professional Sales Development Program includes our Academy, Career Accelerator Programs, and Leadership Academy program to provide our Sales Team with a world class career experience. Kaseya’s sales team has multiple roles at multiple levels. As individuals develop their careers, they need to have a structured way to understand what skills are needed to be ready for promotion or movement to new roles. The Program Manager is responsible for strategically evolving and driving assigned programs so that they seamlessly snap into career pathing and ongoing development initiatives, driving Kaseya to improve rep performance and continued industry-leading rep retention. Examples of programs run by this department include Executive Career Coaching, Career Accelerator Program, Onboarding, Total Rewards, Manager Training and more.

The successful candidate will have experience developing and administrating training/learning programs. Experience with direct sales teams in a B2B SaaS organization is a plus.

Roles & Responsibilities

· Work closely with subject matter experts and internal partners to develop engaging, high-quality learning content and instructional materials to aid in the development of Kaseya talent.

· Build valid and reliable assessments to measure progress and to evaluate the effectiveness of training

· Develop a detailed project plan to execute quicky and drive results

· Manage changes to the project scope, project schedule, and project costs

· Analyze effectiveness of key programs and discern needed modifications

· Resolve problems in assigned programs using innovative solutions and interfacing with others in the company, report and escalate to management as needed

· Successfully manage the relationship with key stakeholders

· Create and maintain comprehensive project/program development documentation

· Provide a centralized, single point of contact for the programs and projects managed

· Prepare and present reports on the status of assigned programs and projects

· Travel 10% of the position

Minimum Qualifications

· Proven experience in Project or Program Management

· Experience delivering training/learning programs

· Experience conceptualizing complex information and transforming it into practical and usable knowledge and learning experiences that support transformative change.

· Highly organized with proven attention to detail in a deadline-driven environment.

· Desire to work in a fast-paced, collaborative environment.

· Strong written, verbal, and content creation skills.

Preferred Qualifications

· Bachelor’s or Master’s degree in Business, English/Education or related field/Instructional Design/IT related field, or equivalent practical experience.

· Certified in Project Management

· Experience with e-learning authoring software and LMS systems

· A track record of writing compelling, concise content that simplifies complex topics

· Ability to self-direct, self-edit, multi-task, prioritize assignments, and manage projects.

· An understating of adult-learning principles is a plus

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.