Mon - Fri 8am - 5pm

WHAT WE ARE LOOKING FOR:

A specialist in the client onboarding space with proven experience in managing project teams. The ideal candidate must possess the ability to achieve project goals and possess a background in project management or related discipline. Verifiable experience using project management/workflow and resourcing software and an individual who can communicate effectively and work closely across multiple disciplines. Must be effective in directing, securing, reviewing, and providing quality control on deliverables prepared in-house. A proven track record of assessing requirements of onboard activities to inform scope, manage concurrent timelines, and deliver on specific deliverables to ensure customer onboards are executed seamlessly.

This position is 100% in-office at our brand-new location in Orlando.

WHAT YOU’LL DO:

The Onboarding Specialist for NOC/Help Desk oversees the day-to-day execution of professional services onboarding functions for the Kaseya Help Desk and NOC. The ideal candidate should excel in a dynamic environment, demonstrating a commitment to delivering hospitality, exceptional client service, and possessing the ability to grasp both the overarching goals and finer details. In the capacity of Onboarding Specialist for NOC/Help, your principal responsibility is to collaborate with internal peer groups and external clients, to meet schedules and achieve deliverables to ensure seamless onboarding to Kaseya's NOC and Help Desk Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain and strengthen client relationships through exceptional service and strong attention to quality control and execution.
• Maintain and strengthen our service portfolio.
• Drive alignment of customer success through adoption of calibrated best practices that accelerate business value for our customers.
• Relentless focus on customer intimacy to deliver business impact to a customer’s by understanding their key business issues, risk and concerns and translating those into opportunity and ultimately solutions.
• Implement change in scope for process improvement and improved efficiency.
• Create a consistent and valued customer experience by delivering against scalable and repeatable methodologies and proven best practices.
• Establish relationships with peer groups across Sales, Services, Product, and Customer Support to ensure cross-functional alignment at scale.
• Consistent achievement of key business metrics that drive our portfolio value.
• Be an inspirational team member that promotes people to do their best work.

WHAT YOU’LL BRING:

• A track record for working within effective onboarding departments.
• Demonstrate the ability to offer suggestions that lead to rapid decisions and problem-solving in fast paced environments.
• Ability to execute on an operating model with tools, processes to drive a scaled model for customer success.
• Proficient in navigating a highly collaborative and highly matrixed professional services environment.
• Proven experience delivering results in customer onboarding departments with operational rigor and excellence.
• 2+ years of operational experience in large MSP/Channel-based Professional Services organization
• 5+ years of work experience in Customer Success or related role.
• Proficient understanding of business processes and their implementation into enterprise level organizations.
• Strong desire to build and create efficiency through processes and workflows.
• 2-year degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role.
• Excellent written and spoken communication, motivated, and organized.

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!