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Technical Trainer



Orlando, FL, USA
Posted on Monday, May 13, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Technical Trainer

Full-time Position

Are you ready to make an impact?


To enhance Kaseya’s Global Training and Documentation team, we are seeking a Technical Trainer with proven training experience to empower our customers and employees via live and virtual training engagements. The successful candidate will have technical aptitude and fluency, experience developing and presenting instructional materials, and the ability to instruct both technical and non-technical audiences. The goal is to facilitate learners in acquiring knowledge, skills, and competencies in an effective and engaging manner. This position will report to and be supported by the Training Manager.


  • Develop a deep end-user / administrator understanding of Kaseya’s Security and IT Operations software solutions, understand typical customer use cases, and understand how the solutions benefit our customers.
  • Deliver high-quality, engaging, and relevant live and virtual technical product training to a range of audience skill levels and sizes.
  • Prepare learners to take and pass certification exams.
  • Act as a subject matter expert on technical training content and provide guidance to instructional designers as needed.
  • Communicate effectively with internal and external stakeholders to ensure accuracy of training material.
  • Mentor and train new team members as needed.


  • Associate's or Bachelor's degree in IT, Education, or related field preferred.
  • 2+ years’ experience in training, public speaking, or related experience.
  • Familiarity with IT infrastructure, including servers, storage, virtualization, and cloud services. • Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, firewalls, and network security protocols.
  • Knowledge of technical training principles, practices, and procedures.
  • An understanding of varied adult learning styles and methodologies.
  • Knowledge of assessment and evaluation methods.
  • Ability to write effective copy, instructional text, video scripts.
  • Familiarity with multimedia content creation and editing tools, and learning management systems (LMS).
  • Training certification (ATD Master Trainer or equivalent) preferred.
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • A positive and proactive attitude towards work and colleagues.
  • Able to competently juggle competing tasks and changing expectations.
  • Understanding of business needs and the ability to establish cross-departmental relationships.

Location, hours, and travel

Orlando, Florida, USA

Candidate will typically work EST.

Domestic and international travel to deliver live customer training at multi-day events. Potential travel to other Kaseya offices to deliver live employee training one week per month.


Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech!

If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you!

Join the Kaseya growth rocket ship!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.