Strategy & Business Operations Lead
Extenteam
Founder Intro
This is not your typical job description. My name is Ari, founder of Extenteam. I got into the short term rental industry by mistake while I was getting my undergraduate degree in Industrial Engineering at USC in California back in 2009.
After running short term rental management companies for over a decade, I started Extenteam - a staffing and proptech company that helps short term rental operators. We grew to a team of 430 people, over 10MM ARR, but we also became complacent in the past years. We became stagnant. We focused on the wrong things, and rather than executing - we focused too much on strategizing.
The people we had on were great people, but the wrong people for the type of company I want Extenteam to be. Everything changed at our South of France offsite in October 2025.
We decided that while our dedicated team member unit (legacy business) is relevant and important in the hospitality and real estate industry, AI and Automations are going to be the future of the short term rental industry.
We are on a mission to help our existing client base of 300+ property management companies to become more efficient and automate their operational processes using our Tailwind Platform.
The leadership team also decided that we want a new team that has an ownership mindset, is more prone to execution and being scrappy and getting s**t done, instead of strategizing.
If you are willing to roll up your sleeves, work with us and pursue excellence - and if you value delivering quality work, with urgency and pride, if you refuse mediocrity - and have an eye for details, and are a data driven person - who can help us double our revenue within 12 months, we want to talk to you.
We are bringing our next cohort of hires in the office, in Miami - working in person. To ensure we remain relevant and competitive in our fast-paced environment, we prioritize in-person work. This approach fosters better communication and collaboration, leading to faster results.
If you are willing to hustle side by side with a highly cognitive, fast performing team - please record a short one minute video, and explain why you want to be part of Extenteam.
If you read till here, below are the standard parts of the JD.
The Role
We're building a small internal strike team that drops into Extenteam's highest-leverage problems: GTM bottlenecks, ops redesign, pricing strategy, process automation, new service launches. If it's ambiguous, high-stakes, and nobody owns it yet, it lands on your desk.
This is a builder role, not an analyst role. You'll work directly with leadership to diagnose, design, and execute, not to produce decks that sit in a folder. If you came up through consulting or corporate strategy and you're tired of recommending things you never get to build, keep reading.
Here's the bigger picture: In 2026, Extenteam is launching new services and entering new markets. We need operators who can scope opportunities, stand up operations, and turn ideas into revenue. You'll be in the room when we're figuring out what to build next, and then you'll make it real.
What You'll Actually Do
- Drop into the company's hardest problems. One month it's rebuilding our pricing model. The next it's diagnosing why a process is broken and redesigning it from scratch. Then it's standing up a new service line. You go where the leverage is.
- Own projects end-to-end. Scope them, structure them, execute them, measure them. No one's going to hand you a project plan. You'll build it yourself.
- Get in front of customers. You'll talk to prospects and clients, on calls and face-to-face, to understand their problems, validate new offerings, and help close deals. You're not afraid to leave the spreadsheet and get in the room.
- Build systems and processes from scratch. When something is held together by duct tape and tribal knowledge, you'll turn it into something repeatable and scalable.
- Move from diagnosis to execution fast. We don't need a 50-slide deck. We need you to figure out the problem, propose a solution, and start building it, often in the same week.
- Work across every function. Ops, finance, sales, product, customer service. You'll touch all of it. No silos here.
Who You Are
- A builder who came up through analytical roles. You started in consulting, banking, or corporate strategy at a top firm. You learned how to structure problems, build models, and communicate with executives. But you got restless. You want to build things, not just recommend them. You're ready to trade the deck for the doing.
- Structured and rigorous. You know how to break down a messy problem into workable pieces. You bring frameworks when they're useful and throw them out when they're not.
- Comfortable in ambiguity. You don't need a playbook. You can drop into a chaotic situation, impose structure, and drive toward a solution without hand-holding.
- Customer-facing and personable. You can hold your own in a room with a potential client, whether it's a discovery call, a pitch, or coffee to understand their pain points. You listen well and communicate clearly.
- Analytically sharp but action-oriented. You can build a model, interrogate the data, and find the insight, but you don't hide behind analysis. You know when "good enough" is enough to move.
- Low ego, high ownership. You'll do the unglamorous work because it needs to get done. You care more about outcomes than credit.
Requirements
Must have:
- 3-5+ years at a top-tier consulting firm, investment bank, or corporate strategy team. You've worked on high-stakes projects, presented to senior leadership, and learned how to structure ambiguous problems. Think McKinsey, BCG, Bain, Deloitte S&O, Goldman, JP Morgan, or similar.
- A track record of things YOU personally built or fixed that moved the needle. Not "was on the team that..." or "contributed to..." We want to hear about the pricing model you rebuilt, the process you redesigned that cut costs by 30%, the analysis that changed a major decision. Specific examples. Measurable impact. Your fingerprints on it.
- A hunger to move from advising to operating. You're done with the client-service model. You want to own outcomes, not deliverables.
- Willingness to be customer-facing. You'll be in front of prospects and customers regularly. If you'd rather stay behind a screen, this isn't the role.
Nice to have:
- SQL, basic scripting, or experience with BI tools
- Startup experience after consulting, with a strong ownership mindset and ability to build scalable processes.
Why This Role
This isn't a role where you'll get pigeonholed into one function. You'll rotate through the company's most important problems, build real things, and have direct access to leadership. It's designed for people who want to stop advising and start operating, and eventually grow into leading a function or team.
We're at an inflection point: new services launching, new markets to crack. If you're ready to move from PowerPoint to product, this is your shot.
Join our internal SWAT team solving Extenteam's toughest scaling challenges, from pricing strategy to process automation.
Why Join Extenteam
- Massive scope: You’ll work on the highest-leverage problems in the company and take projects from idea to execution.
- Real business impact: You’ll see your work translate into revenue, efficiency, or new services within weeks, not quarters. Your projects will directly shape how Extenteam grows in 2026 and beyond.
- Ownership & autonomy: We trust you to own your domain and make bold decisions
- Miami-based team: Work alongside a talented, in-office team 4 days/week in Downtown Miami
Our Interview Process
- Intro call with Founder (30 min)
- Hiring manager Interview (60 min)
- Case study or take-home assignment
- Team interviews with (2-3 hours)
- Reference checks and offer We move quickly for the right candidate. You can expect to complete the process within 2-3 weeks.
Extenteam is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and we do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship, sex, gender identity or expression, sexual orientation, age, marital status, pregnancy, veteran status, disability, genetic information, or any other protected characteristic under applicable laws.