Job Description:

Our Opportunity
Chewy is hiring a Category Specialist that will provide operation support for our Category Management team in our headquarters in Plantation, FL. In this role you will interact with Mandarin speaking business partners and will need business fluency in Mandarin both written and verbal.

As the category specialist you will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for vendors; it is critical to deliver high quality, thoughtful service to our vendors. You will directly shape our vendor partners and customers experience, which in turn, builds the Chewy brand.

A successful candidate will execute and deliver priorities in an organized fashion and according to service level agreements (SLAs). They should be able to consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through challenging situations. The ideal candidate will have strong verbal & written communication skills, attention to detail, absorb information & experiences quickly and apply learnings, and be able to work well with internal and external stakeholders. Candidates should also be flexible, solution-oriented, and have a customer-oriented mindset.

What You'll Do

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs

• Communicate regularly in Mandarin with oversees vendors.

• Set up and execute promotions as per category manager direction

• Ensure new vendors / new SKUs are onboarded according to SLAs; troubleshoot issues and escalate when necessary

• Work cross-functionally with supply chain, private label, finance, catalog and promotion teams

What You'll Need

• Completion of a BS/BA degree

• Excellent written and verbal communication in English and Mandarin.

• 0-1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing

• Good analytical abilities and problem-solving skills (Excel, SQL is a plus)

• Strong verbal and written communication, self-starter with a bias for action, attention to detail, solid time, data and organizational management skills.

#LI-BB2

#Hybrid

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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