Job Description:

Our Opportunity:

As a Senior Human Resources Program Manager in HR Shared Services, you will own end-to-end HR process review and transformation initiatives focused on operational excellence, efficiency, and scalable solutions across the Team Member lifecycle. You will lead discovery efforts, facilitate process mapping, and evaluate opportunities to streamline, automate, centralize, and improve the Team Member experience.

You will act as a strategic partner to HR COEs, HR Systems, Talent Acquisition, Compliance, Legal, and other partners, independently defining problem statements, shaping improvement strategy, and owning execution across a portfolio of HR transformation initiatives.

What You’ll Do:

• Own the end-to-end experience for assigned HR transformation programs, independently defining scope, shaping strategy, and driving execution from discovery through post-change validation in alignment with company and HR strategy

• Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes, friction points, inefficiencies, and experience gaps

• Leverage Team Member voice and operational data to assess current-state performance, define measurable targets, and prioritize improvement opportunities

• Build future-state HR processes that balance experience, compliance, scalability, and operational efficiency, incorporating automation, workflow optimization, and self-service solutions

• Develop prioritized roadmaps and business cases to create alignment, sequencing, and quantifiable outcomes

• Influence and align cross-functional partners to drive adoption, manage change impacts, and ensure sustained transformation outcomes

• Apply continuous improvement methodologies to eliminate waste, streamline service delivery, and embed long-term process rigor through documentation, training, and governance

• Apply business insight and structured prioritization frameworks to evaluate trade-offs, define sequencing, and balance competing needs in an ambiguous environment

What You’ll Need:

• 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function

• 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives

• Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions

• Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions

• Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes

• Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans

• Proficient with navigating ambiguity while maintaining momentum and measurable progress

• Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)

Bonus

• Lean Six Sigma certification or formal continuous improvement training

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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