Job Description:

Are you passionate about technology and helping people? At Chewy, we’re looking for a friendly, motivated IT Site Support Specialist I to join our team and deliver exceptional support to our employees!

In this role, you’ll provide frontline technical support, helping resolve day-to-day IT issues and ensuring our team members have the tools they need to succeed!

What You’ll Do

• Provide first-line technical support via ticketing system, phone, email, and in person

• Solve basic hardware, software, and connectivity issues (Windows/Mac)

• Perform new hire setups, imaging, and deployment

• Assist with account access

• Maintain accurate ticket documentation

• Support onboarding orientation classes

• Track and manage IT assets

• Assist with office moves, adds, and changes

• Advance complex issues to Tier 2

What You'll Need

• 1–2 years of IT support experience

• Basic knowledge of Windows/macOS and Microsoft 365

• Understanding of basic networking (Wi-Fi, VPN)

• Strong problem-solving and communication skills

• Nice to Have

• CompTIA A+

• Exposure to Active Directory, Azure, or Jamf

How You’ll Succeed at Chewy

• Deliver a customer-first support experience

• Take ownership of assigned tickets

• Follow processes and document work clearly

• Collaborate effectively and learn continuously

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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