Job Description:

We are hiring awesome humans, and we hope that includes you!

At Chewy, you’ll find more than just a job—you’ll be part of a team that values learning, growth, and impact. We believe in developing our team members while delivering great experiences for pet parents and partners.

Your Opportunity

Chewy is seeking an Sr Merchandising Operations Specialist to support the Pharmacy Merchandising Operations team in Plantation, FL. This role focuses on executing day-to-day operational activities, maintaining data accuracy, and supporting established workflows that enable our Retail Pharmacy, Compounding, and B2B businesses.

This is an entry-level to early-career individual contributor role designed for someone who thrives in structured environments, enjoys working with data and processes, and is eager to build foundational operations and analytics skills.

What You’ll Do

• Execute routine operational tasks related to item setup, catalog maintenance, and data updates across internal systems

• Monitor queues, reports, and dashboards to identify data issues, errors, or missing information and take action following defined procedures

• Investigate and resolve basic operational or customer-impacting issues within established SLAs, escalating more complex issues as needed

• Support product launches and operational initiatives by completing assigned tasks and checklists

• Pull, validate, and organize data for recurring reports and operational reviews

• Maintain documentation, trackers, and standard operating procedures to ensure accuracy and consistency

• Partner with peers and immediate stakeholders to ensure timely completion of operational deliverables

• Clearly communicate status, questions, and issues to your manager or designated leads

What You’ll Need

• BA/BS degree in Business, Operations, Analytics, Supply Chain, or a related field; or equivalent experience

• 0–2 years of experience in an operations, analyst, coordinator, or support role (internships included)

• Strong attention to detail and ability to follow defined processes

• Basic analytical skills with comfort working in Excel or Google Sheets

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

• Clear written and verbal communication skills

• Willingness to learn, accept feedback, and ask questions

• Ability to work effectively as part of a team

• Passion for pets and their health

Bonus

• Exposure to operational systems, data tools, or reporting platforms

• Familiarity with Jira, Confluence, or similar tools

• Experience in e-commerce, merchandising, or healthcare-related operations

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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