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Senior Director, Pharmacy Operations

Chewy

Chewy

Sales & Business Development, Operations
Ocala, FL, USA
Posted on May 9, 2025

Location Options: Pittston, PA; Phoenix, AZ; Louisville, KY; Dallas, TX; Ocala, FL; Seattle, WA

Overview:

Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Sr. Director of Pharmacy Operations to lead and scale our retail and wholesale pharmacy services, with a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site dispensing activities, regulatory compliance, and pharmacy-related services across Retail, Wholesale, and Shared Services operations.

The ideal candidate is a results-driven leader who thrives in a fast-paced, ambiguous environment. They excel at fostering engaged teams, driving operational improvements, and enhancing the customer experience through data-informed decision-making and continuous improvement. This role balances short-term operational execution with long-term strategic initiatives, ensuring high standards of quality and compliance.

What You’ll Do:

  • Oversee performance and operations of a nationwide pharmacy fulfillment network, including retail, wholesale, and shared services.
  • Collaborate cross-functionally with Compliance, Legal, Engineering, and Business Leadership to manage regulatory risk, maintain licensure, and uphold third-party accreditations.
  • Drive operational excellence by identifying and implementing system enhancements that improve efficiency, quality, and customer satisfaction.
  • Lead a team of exempt leaders, pharmacists, and pharmacy technicians to promote innovation and high standards in patient care.
  • Foster a feedback-rich, adaptive team culture aligned with continuous improvement and evolving business needs.
  • Develop and track key performance indicators (KPIs) in safety, quality, order fulfillment, and employee engagement.
  • Design and implement robust training and onboarding programs for pharmacy staff.
  • Stay informed of industry trends and integrate best practices to maintain a world-class quality mindset.
  • Support strategic growth through volume expansion and product catalog development in partnership with business stakeholders.
  • Contribute to initiatives that improve both the customer and employee experience.

Job Requirements:

  • Active pharmacist license in good standing in at least one state, with ability to obtain additional licensures.
  • 10+ years of progressive leadership experience in pharmaceutical dispensing with expertise across key pharmacy domains.
  • Proven ability to build, scale, and execute new initiatives with cross-functional teams.
  • Strong operational acumen with a track record of implementing scalable solutions in high-growth environments.
  • Data-driven problem-solving and decision-making abilities.
  • Excellent communication and escalation skills across leadership levels.
  • Ability to manage competing priorities independently while adapting to frequent change.
  • Deep commitment to customer service and delivering strategic business impact.

Bonus Qualifications:

  • Lean Six Sigma certification (e.g., Green Belt) or equivalent process improvement credentials.
  • Experience managing e-commerce, multi-site pharmacy fulfillment or distribution operations.

Why Join Chewy?

At Chewy, we’re committed to diversity, inclusion, and equal opportunity for all team members. If you require accommodations due to a disability or for religious reasons, please contact CAAR@chewy.com. For application-related questions, reach out to HR@chewy.com.

Travel Requirements: Up to 30% travel required.

Join a team that’s revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.