South Florida Tech Hub
Bentek is only as strong as the success of our people, which is why we take great pride in not only hiring the best ones, but also creating a workplace that empowers every person who walks through the door. When you work for Bentek, you join a talented, inclusive community of colleagues who treat each other with respect and actually enjoy coming to work every day. It’s a place where values reign supreme, happiness flourishes, and everyone strives to be their best selves. Most importantly, it’s a place where we believe people are our best asset.
We are seeking an Account Manager to help deliver innovative employee benefits technology solutions that provide value and focus on the user experience. Designed by employee benefits experts, Bentek enables employees to elect their benefits online and employers to manage those elections through a simple to use web-based application. Bentek also offers social business solutions to help employers communicate and share information with their employees, partners, and vendors.
- Provides solution options and alternatives, to ensure client daily operations are not interrupted.
- Provides Tier 1/Tier 2 phone support and diagnoses issues across the board, initiates tickets for support requiring Senior Tech support and, if necessary routes to Development and manages ticket lifecycle.
- Leads client meetings and calls related to service, product training, best practices, etc.
Troubleshoots issues related to business rules, interpretation of plan documents, validation of benefit and rate specification documents.
Communicates regularly with fellow team members keeping everyone abreast of all ongoing client needs.
Contributes to the establishment and maintenance of best practices.
Assists in review of technical issues, resolution, and testing.
Collaborates with Implementation Manager regarding all post implementation/renewal issues.
Participates in regularly scheduled system verification testing.
Authors client communication of status updates, issue resolution, product training documents for assigned clients.
Facilitates ACA reporting process with clients and third party vendors as required including assisting clients with data audits ensure accurate IRS filing.