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Customer Service Representative

South Florida Tech Hub

South Florida Tech Hub

Customer Service
Delray Beach, FL, USA
Posted on Friday, February 9, 2024

About this Role

The Customer Service Representative is responsible for providing outstanding customer service to all United World Telecom prospective and existing customers through in-depth knowledge of company services and websites.

Duties & Responsibilities

Answer inbound calls and customer inquiries by phone, email and chat
Responsible for providing customers with service information and order updates with confidence
Processing customer orders through various web interfaces and working with vendors
Handle customer disputes, billing inquiries and payments
Work with sales, technical support and accounting teams in handling customer inquiries
Attend other related tasks as needed
Monday – Friday: 8:00am – 5:00pm

Requirements & Experience

High school or equivalent (Preferred)
Prior customer service experience is preferred but not required
Self-motivated with excellent organizational, analytical, and relationship-building skills
Excellent verbal and written communication skills in English
Experience with Microsoft Office and/or Google Suite
Positive attitude
Ability to multitask
Ability to work in a fast-paced environment

Health insurance
Paid time off
Paid sick time
Growth opportunities