Global Call Forwarding is seeking more customer service representatives to come work at our Delray Beach HQ! We’re a cloud communications service provider that has been in business since 1996.

We have teams in Delray Beach, Thailand, and Latin America. A lot of the employees have been with us for many years now. It’s a stable job with good benefits (healthcare, 401k, etc.), respectful coworkers, an international clientele, interesting things to work on, good learning opportunities, and a work-life balance.

Customer Service Representatives are responsible for providing outstanding customer service to all United World Telecom prospective and existing customers.

Duties & Responsibilities

• Answer inbound calls and customer inquiries by phone, email, and chat
• Responsible for providing customers with service information and order updates with confidence
• Processing customer orders through various web interfaces and working with vendors
• Handle customer disputes, billing inquiries, and payments
• Work with sales, technical support, and accounting teams in handling customer inquiries
• Attend other related tasks as needed

Schedule:

Monday – Friday: 8:00am – 5:00pm

Requirements & Experience

• High school or equivalent (Preferred)
• Prior customer service experience is preferred but not required
• Self-motivated with excellent organizational, analytical, and relationship-building skills
• Excellent verbal and written communication skills in English
• Experience with Microsoft Office and/or Google Suite
• Positive attitude
• Ability to multitask
• Ability to work in a fast-paced environment
• ****MULTILINGUAL IS A PLUS

Benefits

• Health insurance
• 401(k)
• Paid time off
• Paid sick time
• Growth opportunities

Salary

$37,000 – $42,000 per year

We would love to have you come work with us! If you have questions about the role, please don’t hesitate to contact us through email.