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Customer Service Representative

South Florida Tech Hub

South Florida Tech Hub

Customer Service
Delray Beach, FL, USA
Posted on Friday, February 9, 2024

Global Call Forwarding is seeking more customer service representatives to come work at our Delray Beach HQ! We’re a cloud communications service provider that has been in business since 1996.

We have teams in Delray Beach, Thailand, and Latin America. A lot of the employees have been with us for many years now. It’s a stable job with good benefits (healthcare, 401k, etc.), respectful coworkers, an international clientele, interesting things to work on, good learning opportunities, and a work-life balance.

Customer Service Representatives are responsible for providing outstanding customer service to all United World Telecom prospective and existing customers.

Duties & Responsibilities

  • Answer inbound calls and customer inquiries by phone, email, and chat
  • Responsible for providing customers with service information and order updates with confidence
  • Processing customer orders through various web interfaces and working with vendors
  • Handle customer disputes, billing inquiries, and payments
  • Work with sales, technical support, and accounting teams in handling customer inquiries
  • Attend other related tasks as needed


Monday – Friday: 8:00am – 5:00pm

Requirements & Experience

  • High school or equivalent (Preferred)
  • Prior customer service experience is preferred but not required
  • Self-motivated with excellent organizational, analytical, and relationship-building skills
  • Excellent verbal and written communication skills in English
  • Experience with Microsoft Office and/or Google Suite
  • Positive attitude
  • Ability to multitask
  • Ability to work in a fast-paced environment


  • Health insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Growth opportunities


$37,000 – $42,000 per year

We would love to have you come work with us! If you have questions about the role, please don’t hesitate to contact us through email.