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Implementation Specialist

South Florida Tech Hub

South Florida Tech Hub

Posted on Friday, February 9, 2024

POSITION SUMMARY: The Implementation Specialist promotes DSS Inc.’s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services.


Essential Duties:

Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials
Provide on-site, in person training in both classroom settings and one on one mentoring formats
Provide on-site support during customer Go Live
Delivers product demonstrations to potential or existing clients as well as internal staff
Submits signed, on-site certification documents upon completion of training
Reviews application set up with appropriate staff

Other Duties:

Responsible for verbal and written communication with clients and documentation of work activities and work processes
Participates in internal and external Site Kick Off calls
Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
Participates in Quality Assurance Testing and troubleshooting of product
Assists Documentation Department in the creation of Product Manuals
Gathers requirements for workflow process and is involved with the configuration of application
Works on Home Based Assignments when not on the road as given by the Training Manager or Director
Cross train on other products as assigned by Training Director
Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.



Prior EMR / EHR implementation
Experience using scanners (Network and Desktop)
Knowledge of Medical Records
Knowledge of Medical Progress Note status
Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
Ability to identify the importance or impact of issues and situations occurring within a client’s workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
Excellent listening skills and clear and concise presentation skills
Proficient in Microsoft Office Products (Word, Excel, PPT)
Aptitude for understanding technical processes and the ability to learn new software as needed
Hands on implementation experience in a hospital or clinical setting


Prior VA Experience


Bachelor’s degree
Equivalent experience or combination of education and experience considered

Professional training in a medical discipline

Certification(s), Licenses:


Training Focused Certifications
Years of experience in a similar role:


3+ years prior software implementation experience

Prior VA or commercial Implementation experience
Physical Demands:

Standing – 25% per day
Sitting – 60% per day
Walking – 10% per day
Stooping – 5% per day
Lifting –
5 – 10 lbs. daily x 2 (normal workday)
50 lbs. unassisted when travelling with luggage
Computer Work – 50% per day
Telephone Work -25% per day
Reading – 25% per day
Other, please specify – Travel apx. 36 weeks per year via common carrier and/or auto

DSS, Inc. is a Federal Contractor and subject to federal vaccination mandate. Employees must be fully vaccinated to come onto any of DSS, Inc’s sites or Client sites.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email or call (561) 284-7373. Accommodations are made on a case-by-case basis.