Sr Customer Strategist - Principal/Sr Principal/Director

Location: Miami, Florida

Travel And Hospitality Industry Experience Preferred

Who You’ll Work With

Our Business Advisory Services teams help organizations of all kinds redefine what’s possible, give shape to the future—and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes. Our Florida Experience team is comprised of strategists, designers and researchers dedicated to championing a human-centered approach to business transformation spanning digital and physical products and services.

As a Customer Strategist within the Experience team, you will help shape the strategy behind digital innovation projects, bringing a lens that infuses a mix of customer strategy, business strategy, and experience design. You are responsible for supporting the creation of a shared vision, set of objectives, and drafting a plan that achieves the desired outcomes of the product, design, marketing, and business teams. You are involved through all aspects of the experience ecosystem and are responsible for laying out the building blocks that help evolve a client’s CX maturity.

Experience Qualifications

• Responsible for the development and management of long view strategic planning and investment processes across digital, marketing, product or experience teams.
• Identify and define problems to solve through quantitative and qualitative data.
• Provide design & experience strategy direction to ensure desirability for the customer and value to the business.
• Identify synergies, efficiencies, and innovations across various business units to execute on opportunities.
• Experience conducting user and customer research, analyzing business performance, participating in workshops and interviews, developing frameworks and delivery materials
• Comfort using data and analytics – from customer satisfaction scores to ROI models – to support recommendations and strategies
• Creative and innovative thinker with an ability to translate complex ideas, sophisticated analyses and metrics into a simple, actionable marketing strategy
• Has contributed to business development or new business pursuits by preparing proposals, responding to RFPs and/or participating in orals
  
  

What You’ll Bring

• 10+ years of experience in management consulting, customer strategy & research, digital strategy, corporate strategy, product management, or similar.
• 6+ years of experience leading strategy projects at a consulting firm, or corporate / digital strategy team.
• Passion for driving business value through experiences, products and business solutions that deliver excellent customer experiences.
• Well-versed in working closely with senior level business, product, and technology stakeholders to help align core business operations that include a people, process, and experience lens.
• A passion for learning and helping clients capitalize on emerging technology, connect with their customers, and respond to changing market expectations
  
  

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In nine countries and 49 cities, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 10,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com.

Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.