Home Services Research Analyst
SageSure
Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Home Services Analyst. In this highly visible role, you’ll lead discovery research and early-stage experimentation that fuels smarter, faster innovation. You’ll uncover unmet needs, validate new concepts, and shape high-impact opportunities before they scale. This position is perfect for a strategic thinker who thrives in ambiguity and brings structure, curiosity, and clear communication to complex challenges.
What you’d be doing:
- Conduct discovery research to identify unmet needs, emerging risks, and whitespace opportunities across our stakeholder ecosystem
- Design and run early-stage experiments to evaluate the desirability and feasibility of new concepts
- Manage innovation research programs with clear goals, timelines, and measurable outcomes
- Produce insight-driven briefs and opportunity maps to inform innovation priorities and reduce risk in early-stage investments
- Lead market scans and regulatory research to monitor competitor activity, insurtech innovation, and relevant legislation
- Collaborate with Product, Data, Engagement, and Analytics teams to turn discovery insights into scalable solutions
- Communicate findings clearly and persuasively to senior leadership, including the CTO and CEO
- Help develop a repeatable framework for moving from insight to experimentation and accelerating our learning cycles
We’re looking for someone who has:
- Bachelor’s degree in a relevant field (e.g., Business, Design, Behavioral Science, Economics, Engineering)
- 5+ years of experience in innovation strategy, user research, market intelligence, or a related field
- Proven track record in qualitative and quantitative research with actionable, strategic outcomes
- Experience designing and executing early-stage experiments (e.g., pilots, MVPs, concept validation)
- Strong program management skills and ability to work cross-functionally
- Exceptional communication and storytelling skills—especially in executive-facing settings
- Comfort working in ambiguous, pre-product environments and balancing customer, business, and technical perspectives
- Strong business acumen and ability to synthesize signals into clear strategic direction
- Familiarity with home-related perils (e.g., electrical fire, appliance failure, water loss) and mitigation technologies (e.g., IoT sensors, shutoff valves)
Highly preferred candidates also have:
- Advanced degree (MBA, MS, PhD) in a relevant field (e.g., Design Research, Foresight, Engineering, Behavioral Economics)
- Background in insurance, home services, climate tech, or other risk-based industries
- Familiarity with frameworks like Jobs to Be Done, Design Thinking, or Three Horizons
- Experience working with or within cross-functional teams including product, engineering, and analytics
- Knowledge of natural catastrophe perils (e.g., hurricane, wildfire, earthquake, tornado) and their implications on property risk and insurance strategy
Home Services:
At SageSure, the Home Services team is reimagining what it means to protect and empower homeowners. We’re not just offering insurance, we’re delivering smart, proactive solutions that help policyholders maintain their homes, avoid costly damage, and enjoy greater peace of mind. By piloting cutting-edge products, leveraging smart technology, and building powerful partnerships, we’re creating a new standard for the homeowner experience. Join us and be part of a fast-growing team that’s shaping the future of home services — one innovative idea at a time.
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.