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Director, Quality Assurance



Quality Assurance
Tallahassee, FL, USA
Posted on Wednesday, May 15, 2024


If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Director, Quality Assurance. In this pivotal role, you will ensure the quality of work we deliver to the market, communicate the appropriate quality metrics to stakeholders at various levels, and drive best practices for quality in collaboration with colleagues across the organization while simultaneously leading and managing a team of onshore and offshore professionals. Your responsibilities will extend to collaborating with various internal stakeholders to enhance quality, improve existing processes and procedures, and establish standards, definitions, and metrics for quality and quality reporting.

To excel in this role, we seek a candidate with a robust background in insurance and product quality, couple with proven skills in building high-performance test organizations. The ideal candidate will be a hands-on manager experienced in defining processes and solutions for releasing high-quality products in a fast-paced environment, processing efficient in various automation tools and frameworks, and a track record of success.

What you’d be doing:

  • Develop and lead the quality assurance team strategy.
  • Establish best practices and design patterns around automated and technical testing.
  • Collaborate with engineering, product management, platform operations, and others to continuously enhance processes.
  • Define standards, definitions, and metrics for quality, driving a process to meet and report on KPIs.
  • Create, track, and communicate test plans across product teams.
  • Design and analyze test cases to identify areas of focus.
  • Manage staff recruitment, performance assessments, training, and career development.
  • Oversee vendors and external relationships for scaling quality assurance resources as needed.
  • Lead new special projects throughout the organization with a focus on high-quality
  • Ad-hoc initiatives and duties as they arise.

We’re looking for someone who has:

  • Bachelor’s degree in Business/Insurance, Computer Science, or related discipline or equivalent relevant on-the-job training.
  • 10+ years of Property & Casualty property insurance – Personal Insurance & Designations preferred.
  • Significant experience with Personal Lines Forms, Rates, and UW Rules.
  • Understanding of industry standards and regulatory requirements.
  • Project Management experience.
  • Experience with insurance policy administration and sales and service systems.
  • Excellent written and verbal communication skills, with the ability to convey complex issues and solutions appropriately for different audiences. \
  • Strong attention to detail and demonstrated critical thinking and problem-solving skills.
  • Ability to thrive in a fast-paced environment with a demonstrated sense of urgency.
  • Ability to meet deadlines and manage large volumes of work throughout an organization.

Highly preferred candidates also have:

  • Strong sense of ownership.
  • Curiosity and passion to learn, understand, and solve.
  • Ambition for growth.
  • Demonstrated commitment to the team and willingness to help others get the job done.
  • Experience working with Smartsheet, Confluence, and Jira
  • Prior Commercial Lines Experience.

About SageSure:

As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.

A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.

We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.

We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit to find a position for you.