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The Royal Caribbean Group’s E-commerce Team has an exciting career opportunity for a full-time Lead, ECommerce Ops reporting to the Director, Global E-Commerce Content

The position is onsite and based in Miami, Florida.

PositionSummary:

The Lead, Loyalty Content plays a crucial role in ensuring the timely and compliant delivery of creative assets and visuals for our digital campaigns and website content for Royal Caribbean and Celebrity Cruises. This role is ideal for a detail-oriented professional with strong project management skills, capable of coordinating cross-functional teams, managing stakeholder approvals, and maintaining brand consistency across web journeys and touchpoints.

• EssentialDutiesandResponsibilities:
  Collaborate with creative teams, content authors, and external vendors to develop a detailed asset production schedule aligned with specialty programs campaign timelines and website launch dates.
• Engage actively in prioritization sessions with Casino, Loyalty, Behavioral Communications, eCommerce Product, and other marketing teams to align requests with strategic priorities, business needs, resource availability, and campaign schedules.
• Support the web authoring team by driving operational excellence, escalating bugs, and documenting enhancements to be executed.
• Oversee the process of asset creation, including briefing creative teams, tracking progress, and ensuring deliverables meet quality standards and deadlines.
• Work in close partnership with extended teams to coordinate dependencies, resolve bottlenecks, and facilitate seamless execution of asset delivery, ensuring campaigns launch on time and meet quality standards.
• Act as point of contact for stakeholders, securing timely approvals on creative concepts, visuals, and messaging, while managing expectations and providing clear communication throughout the process.
• Ensure all assets and visuals adhere to brand standards, style guides, and regulatory requirements, conducting quality checks prior to final approval.
• Prepare comprehensive briefs for creative teams, detailing project scope, creative direction, and technical specifications.
• Maintain organized libraries of approved assets, ensuring easy access and version control for ongoing campaigns and website updates.
• Identify opportunities to streamline workflows, improve communication channels, and enhance overall project efficiency.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• Bachelor's degree in Marketing, Business, or a related field.
• 4+ years of experience in digital asset coordination, creative project management, or marketing operations, preferably within the hospitality, travel, or entertainment sectors.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and stakeholder management abilities.
• Familiarity with creative tools and asset management systems (e.g., Adobe Creative Cloud, DAM platforms, Adobe Target, and enterprise CMS systems).
• Knowledge of brand guidelines, design systems and quality assurance processes.
• Proactive, detail-oriented, and able to work effectively in a fast-paced environment.

Power Skills:

• Action Oriented
• Collaborates Effectively
• Communicates Effectively
• Drives Results
• Situational Adaptability

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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