Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position is on site in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Safety, Security & Environment has an exciting career opportunity for a full time Sr. Analyst, CareTeam reporting to the Lead, CareTeam

Position Summary:

The Sr. Analyst for CareTeam is responsible for the expense management for all CareTeam operations as well as the analytical reports related to financial and case management operations. The Sr. Analyst will be responsible with familiarizing and integrating themselves into the overall CareTeam operation. Sr. Analyst must fully understand all CareTeam’s KPIs, goals, deliverables, business commitments, provide analysis and make recommendations when applicable.

The Sr. Analyst will support CareTeam management with analytical data and visibility on their targets while providing insight and guidance on improvements and/or efficiencies that can be made for overall improvement. In addition, this role will also support CareTeam shift coverage as needed.

Essential Duties and Responsibilities

Invoice and Billing Management

• Responsible for ensuring all CareTeam invoices are reviewed for accuracy and processed in a timely manner as per internal guidelines.
• Maintain expertise in utilizing IMS, Tungsten, and UHC portals.
• Work with related departments, such as port operations and emergency travel, to track CareTeam related costs not processed directly by the Sr. Analyst.
• Manage tracking tools for invoice management and as needed, develop more advanced ones.

Vendor Engagement

• Establish and maintain the use of rate sheets to reduce cost overage through IMS with all vendors.
• Identify opportunities to improve operating performance through information gathering and analysis.
• Serve as primary vendor contact for the CareTeam.
• Responsible for the onboarding of new vendors, including Apex and IMS set up.

Operational Reporting and Analysis

• Assist in developing and implementing benchmark reports for the case management and costs of operations.
• Produce regular reports to identify trends and variances related to case management and costs of operations, leading to plans of action.
• Design models for monthly / quarterly / yearly reports and forecasts in support of all CareTeam operations.
• Combine data from various sources as necessary to provide transparent cost forecast for CareTeam operations
• Identify data quality gaps and suggestions for improvement.

Additional Tasks

• Assist CareTeam Lead in any special projects, including surveys, special events and presentations.
• Assist in regular administrative tasks.
• Assist in maintaining updated SOP’s and guidelines.
• Submit control sheets for SQM updates.
• Provide on duty coverage for case managers as needed.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills

• Four-year Bachelor's or equivalent (MBA preferred); or four to ten years related business analysis experience and/or training; or equivalent combination of education and experience.
• Candidate must possess strong written and oral communication skills and be able to work effectively with all levels of operational personnel.
• Strong PC skills are required.
• Advanced Excel, Word, and PowerPoint.
• Advanced skills in IMS, Tungsten and UHC preferred.
• Advanced skills in Riskonnect/Salesforce preferred.
• Advanced skills in Smartsheet and Power BI preferred.

Physical Demands

• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.
• The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc.
• The employee communicates, listens, compares variables, and assesses information.
• The employee regularly moves about the office complex, and may climb, descend, lift, or move 10 pounds.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and speak or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to twenty-five pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel.

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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