This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent.

The Royal Caribbean Group’s Celebrity Product Development Team has an exciting career opportunity for a full time Lead, Product Development, Destination Experiences reporting to the Director, Destination Experiences

Position Summary

The Lead, Product Development for Destination Experiences plays an essential role in developing the long-term strategy and action plan for over 3000 tours to the brand’s guests. This entails conducting assessments and analysis to help develop the product positioning and communication plan for all destination experiences, as well as the model for how the brand partners with third party tour operators. Additionally, the role will contribute in creating a strategic plan to deliver various products that are not only revenue optimal, but also enhance the overall guest experience.

Celebrity’s guests expect exceptional service and a seamless experience at all times whether on our ships or at the destination. The Lead will help achieve this by evolving the way in which this experience is delivered, from when guests are searching for their vacation to the second, they get back on the ship from their tour. This will include various projects from guiding the creation of digital tools to working with our operations team on the best way to improve guest experience.

This Lead will be part of a high-performing team responsible for one of the top producing revenue-generating businesses for the brand. Reporting to a Manager or Senior Manager within the Product Development team, the ability of the Lead to deliver results through effective strategic planning, communication skills, process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business.

Essential Duties and Responsibilities

• Help construct the long-term product strategy for execution and delivery as it pertains to shore excursions and cruise and land packages.
• Develop a holistic product positioning framework for all offerings under Destination Experiences.
• Draft and execute a recommendation for how all guest facing tour descriptions are written and presented.
• Develop the model and standard operating procedure for various products including but not limited to Hop on/Hop off Pre/Post Cruise Tours and Overnight Experiences.
• Assist with creating the long-term agreement framework for all existing and new operators and partners.
• Collaborate with various internal stakeholders, conducting research and analysis, identifying new opportunities, engaging new external partners, and delivering a thorough competitive assessment that will establish the long-term strategic destination experiences product offering.
• Effectively help deliver product concept briefs, product guest experiences briefs and success criteria for future, long term destination experiences.
• Support the development of communication strategies by working with marketing, the web, ecommerce and CO teams, and develop marketing materials for trade partners.
• Partner with new tour operators and partners in strategic regions and destinations.
• Develop a recommendation for how the destination experience product delivery may extend to the onboard experience during strategic itineraries or on select cruise ships.
• Develop and include a risk assessment of all strategies to ensure there is holistic understanding of the recommended product strategy.
• Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to executives, functional, or regional management.
• The role will involve liaising with internal partners in Deployment, Destination Development, Supply Chain, Marketing, Government Relations, Revenue Management, Hotel Operations, Onboard Revenue, Port Operations, IT, Guest Travel Services, Public Relations/Corporate Communications, Risk Management, Legal, Audit, Compliance and the International Offices. It also requires supporting partnerships, product development and negotiations with external partners such as tour operators and transfer providers.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills

• Bachelor’s degree in related discipline or equivalent, directly related experience. Master’s degree or higher would-be a plus.
• 6 years or more in a position or project that developed and recommended a strategic framework or strategy for a brand, project or profit center. Longer tenure with this type of experience would be a plus.
• 6 or more years or more of experience in cruise or travel industry, tour operator related business, or experience in destination product development or strategy. Longer tenure with this type of experience would be a plus.
• Experience in working within both high-performing strategic and operational teams.
• Strong experience in project management.
• Ability to travel up to 10-30% of the time.
• Very collaborative and an exemplary great communicator in speech, writing and presentation creation.
• Highly Analytical. Ability to convert raw information into applicable strategies.
• Proactive, demonstrate outstanding problem-solving skills and successful in a group setting.
• Highly organized. Methodical in research, order, prioritization and implementation.
• Strong attention to detail and process management.
• Exceptional project management skills
• Demonstrated ability to think strategically and frame new and complex issues.
• Exceptionally good storyteller who can flex across technical and business, and influence people across all levels.
• Must be disciplined and comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels and a global matrixed organization.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

#LI-CG1