This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Silvesea cruises have an exciting career opportunity for a full time Lead, Hotel Procurement reporting to the Senior Manager, Hotel, Transfer and Turnaround Operations.

Position Summary

The Lead Hotel procurement primary responsibility is the management and oversight of the outsourcing of hotel room inventories and accurate reporting of inventory data. This position analyzes room needs and supply levels to anticipate inventory issues and shortages as well as manages rooms release schedules to optimize the costs. The Hotel Inventory Manager also audits invoices and requisitions of incoming and outgoing hotel costs and is responsible for the hotel room inventory.

Responsibilities

Leads the Department’s hotel supplier relationships and identifies and determines the best suitable products and relationships in each location to offer high-end, innovative experiences for our guests. The position has responsibility for over 70 Turnaround locations worldwide to support the company aspiration to elevate our global hotel portfolio in line with our brand mission to “unlock deeper experiences in luxury”.

• Enable the procurement of global hotel portfolio that caters to our brand mission and our guest’s expectation.
• Manage all the hotel inventory room requests and cancellation deadline and ensure accurate inventory at all time.
• Conduct hotel market analysis and hotel assessment activities to support sourcing strategies.
• Negotiate with regional and global hotel suppliers to ensure best-in-class offerings at competitive rates.
• Manage the hotel operating and costs to meet budgets.
• Develop and realize a vision on how to interact and communicate with our hotel supply partners.
• Establish and strengthen our hotel partnerships that will elevate our guest experience
• Manage department-overarching projects that affect the global organization (e.g. product launches).
• Works with Global Supply and Department Director of Finance to setup vendors for payments.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management or similar

Financial / Quantitative Responsibilities

• Commercially minded, with strong analytical skills. Experience creating dashboards for metrics reporting
• Excellent understanding of guest expectations and using his/her talent to analyze and understand guest feedback and needs.
• Strong negotiating & networking skills that resulted in long-standing relationships with all major hotel chains and hotels in the luxury space.
• Highly experienced with RFP processes (preferably with Cvent experience) and contract negotiations & reviews.
• Excellent communication, negotiation and stakeholder management skills to influence and inspire business partners and support cross-functional teams in delivering results.
• Entrepreneurial mindset that spurs innovation, combined with analytical and problem-solving skills.
• Enjoys and performs efficiently in partnership with other team members as well as in a decentralized structure.

Internal / External Relationships

• Hotel Concierge Team – hotel replacements and rate verification for the build.
• Turnaround Operations – consult on suitability of selected hotel property, compliment missing services through ground handler that hotel property is unable to deliver.
• Manifest Team – terms and conditions surrounding hotel agreements.
• Contracting Manager – execution of hotel agreements.
• Senior Analyst – hotel budget creation, rate adjustments according to sourced hotels vs budget.
• Finance – vendor set-up as well as deal with payment escalations.
• Guest Relations – assist with hotel related complaints.
• Hotel vendors globally.
• 3rd Party for assistance with hotel sourcing, which might ultimately lead to finding a hotel solution.
• Ground Operators globally.

Physical Demands

While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 25-35 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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