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The Royal Caribbean Group has an exciting career opportunity for a full time Account Refunds Coordinator reporting to the Senior Accountant II, Cash Operations.

This position works on-site in Miramar, Florida

Position Summary:

This position is responsible for processing disbursements of overpayments on cruise reservations to travel agents and passengers of $350m+ annually. It provides accounting support for the Customer Service Department to resolve service failures by responding to approximately 150,000 workflow inquiries annually.

Essential Duties and Responsibilities:

• Processes daily automated refund batches and resolve all errors and discrepancies.
• Processes all Authorization for Change Forms and other requests for manual payment related transactions which include the following: refunds, agreements adjustments, voids, reinstatements, redistributions to alternate forms of payment, etc.
• Maintains and executes AS400 queries to identify and process refunds not generated by automated system programs.
• Processes and maintains abandoned property records.
• Resolves all workflow inquiries from the Customer Service Department which includes the following: Application of payments, Disbursement of commissions/refunds, Reinstatement of refunds, and Shipboard folio disputes.
• Oversees all incoming workflows to the Accounting Department and ensure that they are brought to resolution within the time period allowed.
• Makes independent decisions and recommendations regarding any Accounting related issue posed by internal and external customers.
• Applies company policy to accounting related inquiries (i.e. refunds/commission disbursements, application of payments, credit card authorization/settlements).
• Identifies and elevates issues needing further attention by management.
• Communicates both written and orally with internal and external customers, travel agents, vendors, and passengers.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position.

Qualifications, Knowledge and Skills:

• Associate degree (A.A.) or equivalent from a two-year college or technical school.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of cruise industry.
• Working knowledge of IBM AS400 environment and experience with JD Edwards or similar accounting system.
• E2K knowledge working with RAPC, RFPC CPOP (penalty applications), OPAG, RFPX and AGAD preferred.
• Sales Execution Accounting System (SEAS), electronic AFCs knowledge preferred.
• Working knowledge of PC Spreadsheet and word processing applications such as Word and Excel and automated computer system and email applications such as Lotus Notes.
• Knowledge of Sales Co-Op electronic AFC process preferred.
• Ability to function in a high-volume environment as well as handle multiple tasks.
• Ability to properly communicate with various departments concerning voyage verification and validation related issues.
• Excellent interpersonal, organizational and oral communication skills

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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