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The Royal Caribbean Group’s Information Technology has an exciting career opportunity for a full time IT Program Manager reporting to the

This position will work on-site in Miramar, Florida.

Position Summary:

The IT Program Manager is responsible for the overall direction and management of large Information Technology projects by discipline (ie Infrastructure, Shipboard, Enterprise Product, Information Security, etc), ensuring consistency of processes across projects. The Manager, IT Programs is responsible for aligning pipeline and active project schedules and dependencies, resolving environment and resource conflicts across projects, ensure quality deliverables and maximize the organizations throughput within their discipline. Proactively collaborates internally and externally to solve technical and business problems. Is a point of escalation for team members and a key point of contact for business leadership. Leads others and is accountable for the results of the team and/or function. Viewed by others as a leader and role model of corporate culture.

Essential Duties and Responsibilities:

• Responsible for the successful delivery of all programs/projects within their portfolio.
• Effective facilitator and coach that develops teams that can adjust to change and deliver on planned outcomes.
• Delivery of project scope on time and on budget as per communicated and agreed to targets.
• Proactively and accurately manage project financials to meet department planning, forecasting, and reporting deadlines
• Maintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set. Proactive engage Resource Managers in securing resources for project work, and communicate any changes in demand throughout project.
• Ensure proper and timely project communication to all external and internal stakeholders (status reports, steering committee, resource managers, etc).
• Leads, mentors, influences and supports Project Managers on complex projects and assignments.
• Establishes project management policies, guidelines, metrics and templates. Looks for ways to streamline project management processes and tools, and increase efficiency and success rate of project management team.
• Works with Governance team to ensure adherence to dept needs.
• Provides centralized project management services such as planning, scheduling, estimates, costing, project accounting and risk assessment. Works with IT Shipboard Product Managers, Engineer and Operations Leads to align pipeline and active project schedules and dependencies.
• Facilitate project/portfolio reviews of critical /key projects and programs.
• Tracks and reports project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.
• Applies subject matter expertise in the execution of assigned functional responsibilities; remains current with industry trends, especially as related to contemporary project management techniques as they impact corporate objectives.
• Manages Project Managers, Project Analysts and Project Administrators within their team.
• Monitors work demand, and makes decisions to augment team with contractors as needed.
• Monitors performance, provides timely feedback and coaching/mentoring, and performs formal and informal performance reviews and discussions.
• Develops resources by helping to identify training needs and opportunities. Creates formal Development Plans as needed.
• Participate, in collaboration with IT Leadership, in the definition and implementation of Technical and Functional IT strategies, to align to corporate strategy and Key Performance Indicators.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Competencies:

Delivery

• Maintains open communication among project participants and interested parties.
• Identifies risks and vulnerabilities; creates contingency plans.
• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
• Plans, estimates, staffs, organizes and monitors significant projects.
• Utilizes preferred tools, techniques and methods for estimating project cost and time.
• Communicates reporting requirements; creates monitoring and control mechanisms.

Producing Results

• Communicates a strong sense of urgency about solving problems and getting work done.
• Ensures time, resources, energy, and actions are focused on priorities that matter to the business.
• Makes effective use of resources not under own direct control.
• Rarely repeats mistakes; learns and adapts from prior errors.
• Reliably meets all team commitments, quotas, and goals.
• Takes risks in improving products and services while holding self and others accountable.

Budgeting

• Evaluates past business decisions and associated budgetary considerations and impact.
• Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
• Participates in developing budget adjustment procedures and practices.
• Develops and manages large and important budgets.
• Uses organization's preferred budgeting software tools.
• Works with business managers to create appropriate budget amounts.

Application Delivery Process

• Contrasts benefits, drawbacks and appropriateness of different methodologies.
• Evaluates the relative criticality, risk and potential reward of each and all major tasks.
• Oversees development of best practices documentation for all major activities and tasks.
• Performs all major development and delivery phases and activities.
• Supervises the full spectrum of delivery activities on multiple development projects.
• Utilizes industry experience and benchmarks to evaluate methodology effectiveness.

Financial Responsibilities:

• Creates and manages budget for own operating group and programs/projects under their supervision (Program or operating budgets range from $1M-$30M)
• Acts as a steward of the company in ensuring that program/project budgets are best utilized to achieve stated scope and so that anticipated benefits are realized
• Accountable for delivery of projects or programs within budget, on schedule and of quality
• Solid understanding of accounting rules for expense and capital activities
• Ensures efficient utilization of staff and non-labor resources
• Solid understanding of IT estimation activities May lead large/complex estimation activities
• Accountable for financial implications and cost of systems and services
• Responsible for defining optimization opportunities to manage expenses

Qualifications:

• Requires a Bachelors degree (Masters degree preferred) in area of specialty, or equivalent experience
• Minimum 5 years experience in the field or in a related area
• Relevant certification in project management and/or degree in a relevant technology
• Familiarity with PPM solutions (Ex. Workfront, Jira) for managing programs

Knowledge and Skills:

Strong leadership skills; proven experience in leading and developing technical professionals

• Well versed in project management techniques, processes, tools and methodologies
• Must have demonstrated experience utilizing project plans, issue logs, risk/mitigation strategies
• Demonstrates strong knowledge and capabilities across specific area of responsibility
• Experience in leading or directing the work of department staff or project teams
• Proven ability to collaborate with technical peers and management; experience at building effective working relationships throughout the organization
• Fully capable of managing business or departmental functions
• Capable of making independent decisions that impact IT and/or business strategy
• Strong ability to quickly adapt to shifting priorities and align activities to meet organizational goals
• Excellent communication and presentation skills
• Accepts accountability and manages execution of individual and team results at corporate and divisional level
• Demonstrates a wide degree of creativity with strong analytical and problem solving skills
• Must have ability to adapt to shifting priorities and align activities to meet organizational goals
• Physical Demands
• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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