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Manager, Strategy & Business Management

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Saturday, June 29, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


The Royal Caribbean Group’s HR Strategy team has an exciting career opportunity for a full time Manager, Strategy and Business Management reporting to the Senior Director, HR Operations Strategy.

Position Summary:

The Manager, Strategy & Business Management reports to the Senior Director, HR Operations Strategy. He/she will be part of a team provides top tier support to HR Operations leadership by delivering critical strategy, framework, governance, and org design initiatives while also tracking high-level project plans for key HR Operations initiatives, tracking and proactively reporting on the overall HR Ops budget/spend, and partnering with SMEs across the organization to manage operational logistics for a 300+ person team.

This role provides a unique opportunity to grow strategic planning skills and enhance operations management capabilities with an opportunity to interface with multiple key stakeholders.

Essential Duties & Responsibilities:

  • Work with HR Ops leadership to capture strategic priorities, execute the department’s goals, and successfully resolve challenges.
  • Translate strategy into concrete work plans to accomplish desired objectives.
  • Initiate, direct, and implement a broad range of special projects and key strategic initiatives across HR Operations.
  • Manage through the unknown in creating roadmaps for new project work.
  • PMO support for HR Ops Strategy to continuously prioritize, manage timelines, and drive project completion.
  • Gather relevant statistical information and conduct analyses that provide useful insights for improved strategy formulation and informed decision-making.
  • Connect the dots across programs and functions, weaving strategy and story.
  • Ensure senior team alignment with strategy and culture and promote collaboration and teamwork among the team.
  • Drive culture by building, implementing, and managing a robust internal HR Operations employee engagement plan.
  • Facilitate operational processes on behalf of the HR Ops teams, such as contract requests, headcount tracking, invoice management, talent cycle activities, etc. Function as the key link between Process Owners (i.e., HRBPs, Procurement, Finance) and HR Ops Leadership to drive efficiencies and strategic decision making.
  • Liaise with HR Finance to manage annual G&A budgets and track use of available funds for forecasting purposes.
  • Track the progress and billing status of contracted vendors' Statements of Work (SOWs) for HR Ops.
  • Serve as the department liaison for HR Ops to Global Finance when questions arise.
  • Build and manage budget models for HR Transformation projects accounting for spend amount, timing, resourcing, savings, and ROI.
  • Keep a keen eye on costs, maximizing our ability to deliver to our clients while staying in budget.
  • Create process, trackers, and templates to facilitate delivery of the HR Operations Strategy service catalog for HR Ops leadership team, such as teams’ open role and candidate status, new joiner integration, etc.
  • Manage agendas and build presentation materials for team leadership meetings and townhalls with a keen focus on delivering strategic messaging.

Qualifications, Knowledge, & Skills:

The successful candidate will be discrete, high-energy, agile-minded, strategic, proactive, a direct communicator, and highly organized. In addition, the following standards will generally define the successful incumbent:

  • 7+ years of work experience in HR, Strategy, Chief of Staff, or similar roles / functions.
  • Strong leadership, problem-solving and project management skills to provide support to senior leaders in meeting strategic objectives.
  • Highly self-sufficient and able to effectively influence all levels of project participants
  • Excellent communication and group facilitation skills
  • Promotes teamwork to achieve the organization or program mission
  • Proven track record of managing budgets and producing Business Cases that delivered on projected ROI.
  • Proven track record of leveraging data to identify trends, summarizing key findings for Sr. Leadership in clear, concise, and visually appealing slides (or other communication formats)
  • Ability to clearly and effectively present information to top management and key stakeholder groups.
  • Excellent interpersonal skills, strength in both written and verbal communication in a multicultural environment with all levels of employees and management.
  • Ability to creatively solve problems for which the answers aren’t always obvious
  • Demonstrated ability to make decisions in a timely manner under tight deadlines and in high pressure situations.
  • High level of emotional intelligence
  • Expert level experience with MS Excel and PowerPoint
  • Exceptional analytical and problem-solving abilities
  • Comfortable in highly dynamic and frequently ambiguous environment
  • Acting with integrity, professionalism, and can handle confidential information and issues with discretion and sound judgment
  • Flexibility and intellectual curiosity

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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