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Analyst, Leadership Programs Support

Royal Caribbean Group

Royal Caribbean Group

IT, Customer Service
Miami, FL, USA
Posted on Thursday, June 27, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

NOTE: This is a full-time in-person role based in the company’s headquarters in Miami, FL. Applicants must be available to work in Miami– Thursday, with work from home on Friday.

Position Summary:

The Analyst, Leadership Programs Support is responsible for supporting the design, development and deployment of leadership development programs and other talent efforts aimed at addressing business-led specific needs. As a key member of the Talent team, this role will also guide the scalability of specialized efforts for utilization across the company globally.


  • Contribute to the design and delivery of Leadership programs that aim to strengthen career development among other efforts in support of our global talent strategy.
  • Partner with Human Resources Business Partners, functional areas and business unit leadership with the communication, deployment and ongoing monitoring of talent programs.
  • Monitor and support the analysis and reporting for leadership development participant data, including but not limited to participation, identifying key trends and creation of insights to guide recommendations for the intended development and its sustainability.
  • Support employees with their experience of and participation in leadership development and specialized talent efforts.
  • Perform the day-to-day tracking and management of milestones, recording issues and risks and facilitating problem resolution for talent efforts in scope.
  • Document action plans, securing the appropriate follow-up to support team member accountability, readiness, adoption, ongoing reinforcement and sustainability.
  • Maintains talent team standards and aligns the appropriate talent solutions and tools with customer needs to obtain desired performance, including individual, team and leader effectiveness.
  • Support the design and development of talent tools in support of our global talent strategy.
  • Collaborate with HRBPs to develop specialized templates and tools to further integrate our enterprise talent approaches in a relevant and applicable way for the business.
  • Perform other duties as required to help drive the deployment of our global talent strategy and other prioritized talent advisory efforts.

Preferred skills and qualifications:

  • Bachelor’s degree in human resources, business administration, or related field of study.
  • Minimum of 2 years’ experience in human resources, preferably within a large and global organization.
  • Demonstrated knowledge of adult learning principles, leadership development, and other related learning and development practices.
  • Demonstrated full competence of Microsoft Office, including proficiency with navigating across Excel, Word and PowerPoint.
  • Knowledge of Human Resources systems preferred, and knowledge of SuccessFactors a plus.
  • Persuasive verbal and written communication skills.
  • Ability to manage small to medium projects independently while balancing daily tasks and follow-through.
  • Self-motivated; must have the ability to work well independently and as part of a team, with limited supervision and follow-up on designated tasks.
  • Ability to gather and present data in a professional manner, ability to research and synthesize from diverse sources.
  • Ability to multitask and prioritize to productively work under tight time deadlines.
  • An investigative nature, a desire to problem-solve and ability to think outside of the box with a curiosity and bias for action.
  • Attention to detail when mapping processes and managing learning content, with demonstrated success educating and engaging others in their activation.
  • Ability to identify and resolve problems in a timely manner, applying sound judgment and discretion when dealing with sensitive information.
  • Ability to work with multiple stakeholders, including across levels of management.
  • Demonstrates strong communication and presentation skills; ability to read and adapt to communication styles of team members and contractors who come from a broad spectrum of disciplines, cultures, and education levels. Ability to train others.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.