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Lead, Onboard Revenue Commercial

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Thursday, June 20, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

This position is responsible for leading the reporting and management for all Celebrity Onboard Revenue data and analytics. The position is also responsible for revenue management and data driven optimization of the “My Celebrity Cruise” eCommerce platform and analyzing the shipboard performance of our new demand activation program “Propel: Personalized Retailing Onboard”. The Lead uses all available resources to support the Onboard Revenue teams and acts as a strategic collaborator that directs Net Revenue optimization for the team via data-driven insights and guidance.

Essential Duties and Responsibilities:

  • Responsible for supporting the continuous development of My Celebrity Cruise, both shoreside and shipboard, as well as providing guidance on maximizing all pre-cruise revenue channels, accounting for more than $250M in annual Onboard Revenue.
  • Develops and manages reporting and deep analytics for Celebrity Onboard Revenue areas on time and accurately to enable data-driven decisions for the various OBR area teams.
  • Leading production and creation of new Power BI dashboards to share with respective product managers
  • Reviews, analyzes and provides recommendations for pricing, promotional, and product initiatives, including the reduction of test data into concise, actionable business recommendations to optimize yield, revenue performance and revenue-driving programs
  • Works with Onboard Revenue leadership to support forecast creation for OBR areas and means to measure and provide insights on the forecasts by channel, Meta, Region, Product, etc.
  • Proactively identifies ways to optimize revenue and drive margins via data-driven insights and deep analytics.
  • Generates and supports KPIs and provides insights for Onboard Revenue stakeholders.
  • Manages and develops direct reports to the highest level of proficiencies to support business needs and strategic direction of the organization via data-driven methodologies
  • Creates all Trade decks that provide insights into the state of the business in a timely manner and once complete, transition to the relevant OBR areas.
  • Works with the OBR data part of the team to create future outlook models to guide the business.
  • Helps drive the business forward by researching and recommending new processes and technologies to help improve reporting and analytics. Then, leading the project to test the new processes from start to finish.
  • Conduct revenue/profitability analysis for Onboard Revenue channels.
  • Analyzes onboard revenue performance to identify and recommend actions to improve results and drive strategic decisions via fact-based and transparent quantitative analyses and shares results in an operationally friendly manner.
  • Reviews, analyzes and provides recommendations for pricing, promotional, and product initiatives, including the reduction of test data into concise, actionable business recommendations.
  • Prepares fact-based written recommendations to improve financial performance, operational efficiency, and marketing effectiveness.
  • Performs variance analyses as needed to evaluate Onboard Revenue performance vs plan, forecast, and prior year.

Qualifications, Knowledge & Skills:

  • 5+ years of related experience
  • Masters or above in Finance, Economics, Statistics, Mathematics or related fields preferred.
  • Knowledge and Skills:
  • Data wrangling (EXPERT)
  • PowerBI (EXPERT)
  • Excel VBA, Macros, Pivots etc. (EXPERT)
  • ML/AI etc.
  • PowerPoint
  • Database business design, implementation, maintenance
  • Presentation Skills
  • Positive and collaborative personality
  • Strong believer in automation
  • Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.