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Senior Manager, Technical Product

Royal Caribbean Group

Royal Caribbean Group

IT, Product
Miramar, FL, USA
Posted on Sunday, June 9, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


The Royal Caribbean Group’s Information Technology has an exciting career opportunity for a full time Senior Manager, Technical Product reporting to the Director, IT Shipboard Food and Beverage.

This position will work on-site in Miramar, Florida.

Position Summary:

Based in Miramar, FL and reporting to the Director, the Senior Manager, Technical Product will be responsible for providing leadership over the team that defines the strategy and functionally executes a product and/or set of products, for Royal Caribbean Cruises, LTD and all associated brands (e.g., Royal Caribbean International, Celebrity Cruises, etc.). The Senior Manager will lead several team members, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest and/or employee experience, across all guest and crew touch points for their specific product and/or set of products. In addition, this leader and her/his teams will be accountable for the successful launch of their products from ideation through implementation, as well as ongoing level 3 support and product optimization.

The ideal candidate will have a deep understanding and proven track record of product management and user experience design with respect to Shipboard Technology and in particular Food & Beverage applications and operations as well as the ability to provide leadership towards the development of new Guest- and employee-centric experiences. The ideal candidate will also have an eye toward the rapidly evolving technology landscape and provide leadership over advanced and emerging concepts, such as the impact and role of artificial intelligence in product development, to help both educate leaders across the company, as well as inform our forward-looking roadmap. The Senior Manager will be responsible for ensuring her/his teams adhere to (and/or aid in the creation of) the development and consistent application of product roadmaps and architectural principles, to ensure efficient and scalable product development. S/he must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams. Creativity and Innovation are an essential part of this job to ensure the job holder brings improvements to the products that s/he owns and introduces new products or features that enhance the guest or crew experiences. The job holder should ensure that products are constantly evolving to meet customer demands and maintain RCCL leadership position in the industry.

The role will provide direct leadership over the individual contributors who bring our products to life, leading a team of 5-25 employees, contractors, freelancers and vendors as new products and initiatives are ideated, designed, developed and executed. This leader requires the ability to direct teams that ideate and deliver high quality technology products for our Guests and employees, by both fostering and demonstrating a culture of data-driven and end-user focused product thinking, innovation and engineering.

Essential Duties and Responsibilities:

At a high-level, responsibilities for this role will include:

  1. Technology strategy: Provides leadership over the strategic direction of a technology product or set of products, across all brands and all touch points, including strategy, product roadmap, product design, technical development, launch and ongoing optimization. Partner and collaborate closely with stakeholders from the various brands and across the corporation to understand how to adapt and evolve the strategy of our technology products based on the key drivers of each of the brands.
  2. Product definition: Leads the team(s) responsible for the development of the vision and definition of a technology product or set of products by connecting multiple complex Guest and/or employee touch points (e.g., research, feedback, etc.), technology strategy (e.g., ship/shore standardization), business drivers and business value, with a Guest- and employee-first focus. Provide direct leadership to ensure that the product specifications that are created enable a desirable, feasible and viable product for the relevant end-user. In addition, the Sr. Manager must foster a highly collaborative team, where cross-discipline dynamic communication is paramount to the successful delivery of the product.
  3. Product delivery: The Sr. Manager is ultimately accountable for the technology product(s) that are created and developed, and is ultimately responsible for the on-time, on-budget and on-strategy delivery of our products and projects through careful prioritization and review
  4. Product standards: Leads the team(s) in setting the corporation-wide technology standards and practices (across product definition, product design and product engineering) and is ultimately responsible for a) ensuring that all delivery teams within her/his product set apply those practices to their various work products and b) continually aid in the active validation and evolution of those practices.
  5. Product roadmap: Leads the team(s) responsible for the development of the overall product roadmap for her/his product set in collaboration with all relevant stakeholders and collaborates with other product leadership to develop the overall product roadmap for all products. Works in close collaboration with the Project Management Office and IT Finance teams to develop the annual operating plan for a technology product or set of products and be able to track the profit and loss of products.
  6. Personnel management: Responsible for all aspects of personnel management (e.g., hiring, training and development, etc.) of the her/his direct reports and overall team

Education, Experience, Knowledge & Skills:

Qualifications:

  • Minimum 7 years in a product, design or engineering senior leadership role
  • Bachelor’s degree required, with a MS/MBA or other relevant advanced degree preferred
  • Significant experience in leading teams/organizations in bringing high quality technology products to market

Knowledge and Skills:

The ideal candidate will possess a combination of strategy and execution skills at the enterprise level. This role requires that the candidate have a proven track record of leading large teams through ideation, design and delivery of complex Guest- and employee-facing products. This role will require the continuous production of executive-level presentations to communicate roadmaps, product benefits, financial updates, etc. to key members of leadership.

Product & Delivery Depth:

  • Deep knowledge and extensive track record in leading teams in the delivery of technology products, with a deep understanding of how to get consumer-centric solutions to market with a high degree of success.
  • Experience leading product, design and engineering teams through a software development lifecycle that leverages agile principles yet recognizes constraints necessary in an environment that has both legacy systems and a construction lifecycle (such as New Build) with a long lead time.
  • Ability to effectively provide overall leadership across a large and diverse delivery system, that spans product definition, design and engineering across front-end UI, services and back-end systems
  • Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively at the senior most executive levels of a company
  • Results Oriented:
  • Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organization
  • Ability to grasp the complexities of the business, Guest and employee and effectively translate that into a strategy that drives measurable results
  • Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative

Work Environment:

This position will be located in RCG’s IT office located in Miramar, FL and will be required to attend meetings at the Corporate offices in PortMiami as well.
Candidate will be required to travel up to 25% to our ships throughout the world.


Financial Responsibilities:

The Job holder will provide input into Opex budget which is ultimately set by CIO. Once set the job holder is held accountable for managing to the set budget for his/her cost center. The job holder will provide budget estimates required to execute capital projects. Once Capex projects are approved by Capital Committee the job holder is accountable for ensuring projects are delivered on or under budget.

  • Responsible for the execution of the technology capex and opex products, assumed to be in excess of $5M - $10M per year
  • Responsible for the product delivery budget, including vendor management, in excess of $5M per year
  • May own Capital Appropriation Requests (CAR) of up to $50M

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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