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Analyst, Sr Housekeeping

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Wednesday, June 5, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The Sr Analyst will be responsible to support the ships in areas that he/she overseas, e.g. uniforms, coffee program and amenities or any other project delegated.This position will also be responsible for all inventories of shipboard items and provide consolidated report to Director of Housekeeping. Maintain ship KPI reports and distribute both shoreside and shipboard. Must be able to communicate with all levels of management both shipboard and shore-side.

Essential Duties and Responsibilities:

  • Researches and introduce any new technologies that can assist the Housekeeping department to function more efficient.
  • Be the contact person for Excalibur in regard to all Housekeeping technology development and work with Shoreside team and Shipboard team to have products launched
  • Manages the Christmas décor and uniform program with assistance of the Housekeeping Director
  • Researches and introduces new chemicals and equipment.
  • Establishes and monitors chemical inventory par levels and consumption on each vessel.
  • Establishes and monitors (pool) deck furniture and equipment inventories.
  • Establishes and monitors linen and terry inventories.
  • Maintain and produce reports related to ship KPI’s and Maintain the HAT tool for stateroom inspections
  • Manages Housekeeping SharePoint that houses Housekeeping SOPs and SQM.
  • Identify and track all SQM and SOP updates. And update the SQM updated received in the SQM application and keep the SharePoint updated with SOP’s
  • Monitors ship appearance and ship cleanliness ratings for the Fleet and highlights variances to target.
  • Identifies potential areas of improvement and savings in close collaboration with the Shipboard teams with focus on efficiency and effectiveness in all areas of the Housekeeping
  • Preparing and formatting any presentation and meeting agenda that will be used in fleets calls or housekeeping initiative. And keep accurate meeting minutes of all
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge & Skills:

  • A degree of administrative knowledge
  • Knowledge of hospitality industry eg. maintenance and cleaning from cruising industry, hotels, hospitals, large office buildings.
  • Bachelor’s degree from a college or university in Hospitality Management or related field.
  • Would be beneficial to have some design knowledge, as skills are required to put presentations together.
  • Would be beneficial to have sound knowledge and have attended mandatory Vessel Sanitation Program (VSP) training.
  • Ability to travel 20% of the time both international and domestic.
  • Must travel to all ships experiencing OPP level 3 barrier cleaning.
  • Must be detail orientated and process driven.
  • Would be beneficial if candidate has knowledge of chemicals, proper cleaning techniques, requirements, handling and use of equipment.
  • Possesses working knowledge of AMOS, Internet, MS Excel, MS Word, MS Power Point, MS Outlook or related programs, and the ability to navigate within these software packages to provide detailed and quality reports to shore side management.
  • Strong communication skills and the ability to build relationships amongst various groups of individuals, across a multi-cultural departmental environment.
  • Possess solid planning skills and the ability to teach, council and train staff. Must have excellent organizational and interpersonal skills to communicate in a multicultural environment with all levels of employees and management.
  • Ability to work in a fast paced environment with multiple projects and priorities
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, and shipboard employees.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.