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Manager, Product Development

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Wednesday, April 24, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The Manager, Product Development, for Celebrity Cruises is responsible for managing a team of people and cross-functional teams that ideate, plan, and deliver high quality products and experiences for Celebrity Cruise guests. This position champions the product vision and strategy to every stakeholder and partner, ensuring the Celebrity Cruise experience is manifested through detailed guest journey mapping, product playbooks and integrated planning throughout Hotel Operations.

This Product Development Manager will manage a team responsible for the implementation and execution of all new concepts, experiences, activities, dedicated spaces, and programming for Celebrity Cruises. This person will manage various strategic rollout efforts on new ships, modernization efforts for existing fleet. This role will lead all the elements of the guest experience, from guest experience brief, through execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational). To be successful, the manager, product development must work collaboratively with other teams including Product Strategy, Consumer Insights, Brand Marketing, Operations, Newbuild, Design, Marketing, Digital, Sales, Risk Management and Revenue Management.

This position also evaluates and makes recommendations for existing products to achieve the brand’s long-term guest satisfaction and revenue-driven ambitions (Operational Excellence).

Essential Duties and Responsibilities:

  • Product definition: Provides direct management, direction and collaboration with all partners and stakeholders ensuring that the products being created for Celebrity Cruises are viable, feasible and desirable for our guests. In addition, the Manager must foster and develop a highly collaborative team dynamic and approach that connects various disciplines from the brand, operations, and all partners to ensure a successful product.
  • Product definition: Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue.
  • Product definition: Create guest stories and journey (in the form of presentations) outlining the business environment, current product positioning, competitive landscape, insights, and data findings to share recommendations and updates with senior management as well as partners and stakeholders.
  • Product delivery: Accountable for the products and experiences that are developed for Celebrity Cruises and is ultimately responsible for the final delivery of the product realizing the strategic vision and bringing to life the desired experience for our guests.
  • Product delivery: Work with Operations, Newbuild, Marketing and senior leadership to ensure proper awareness, collaboration, approvals, and planning is not only in place, but seamlessly integrated into a repeatable process.
  • Product delivery: Work closely with operations and design teams on lead run of show events to showcase the product and ensure the guest experience will deliver on strategy/vision.
  • Product delivery: Establish startup plans, SOPs, and training materials to ensure each concept/experience is flawlessly executed.
  • Product delivery: Work with creative partners to create visual identity and craft narratives to bring the concepts to life.
  • Product delivery: Work closely with creative agencies and other vendors or contractors to bring the product vision to life.
  • Product delivery: Work closely with the Marketing Communications team, Public Relations, Creative Agencies and Revenue Management to ensure the latest information is being accurately depicted in the brands communication and systems.
  • Product delivery: Align on key product differentiators with the Go to Market teams to ensure buy-in and future marketability of new concepts and experiences.
  • Product standards: Leads the collaborative effort of establishing, evolving, and maintaining our Celebrity Cruises brand essence, ensuring the product development standards, practices and experience design guidelines are consistent across all products, projects, and teams.
  • Product standards: own and manage the product and experience audit and post-delivery success monitoring of new products and experiences.
  • Product standards: manages the travelling shipboard product development program to ensure onboard product delivery is consistent with the vision and playbooks of new products. Schedule reviews as needed. Present feedback and audit results to leadership.

  • Product Standards: Establish and maintain design experience guidelines to ensure Creative Agencies, Operations and Newbuild teams have the needed information to develop proper branding, customer centric programming and are able to design and build venues that deliver against the desired guest experience.
  • Product roadmap: Works in close collaboration with Product Strategy, Brand Strategy and Newbuild to develop annual operating plans for product development, including advocating for the appropriate funding as necessary to meet the proper design quality standards while ensure the aspiration for each product is delivered.
  • Identify clear short and long-term goals for the team and effectively project manage complex timelines and deliverables.
  • Operational Excellence: Managing the program and governance for all guest facing product changes that are identified by product owners or key stakeholders in the business. Ensuring that all product changes are thoughtfully considered and a full operational and guest facing plan is developed prior to any change taking into effect.
  • Personnel management: Responsible for all aspects of personnel management (e.g., hiring, training, development, etc.) of her/his direct reports.
  • Personnel management: Enhance and evolve the Product Development team direct reports by coaching and developing required skills, roles and responsibilities needed to concept and execute experiences for the brand.

Qualifications, Knowledge & Skills:

  • Minimum 3 to 4 years in a product, design or other similar role developing experiences for consumers. Product owner experience required.
  • Bachelor’s degree required. Master’s degree a plus.
  • Experience in leading teams/organizations in bringing high quality products to market.
  • Past Experience working with Architects/Designers/Creative & Innovation Consultants a plus.
  • Proven track record of success in fast-paced environment with demanding timelines.
  • Experience in a project management, consumer insights or strategy-focused role highly preferred.
  • Ability to effectively provide overall vision and leadership across a large ecosystem of partners and builders, that spans product definition, design and construction
  • Experience in recommending and developing strategy and executive-level product or business recommendations.

  • Ability to travel up to 20% of the time.
  • Very collaborative and an exemplary communicator in speech and writing.
  • Highly organized. Methodical in research, order, prioritization, and implementation. Strong attention to detail and process management.
  • Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships along with the capability to interact with all levels of the organization.
  • The ideal candidate will possess a combination of creative thinking and executional skills, able to problem solve in the moment with creative solutions that keep everyone focused on the vision.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.