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Entertainment Experience Specialist

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Friday, April 5, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full time Entertainment Experience Specialist reporting to the Director, Entertainment Experience.

This position will work on-site in Miami, Florida

Position Summary:

The Entertainment Experience Specialist is responsible for the support of Celebrity Cruises Entertainment Experience initiatives through the analysis of onboard programming and the operational effectiveness of all programming and associated assets. This position will assist in coordinating and communicating with various shipboard and shoreside personnel as well as outside vendors. This role will work closely with the Director, Entertainment Experience, Manager and Leads on delivery of communication, reports and required support for projects for the Entertainment Experience department.

Essential Duties and Responsibilities:

  • Analysis and administration of existing Standard Operating Procedures (SOPs) for Celebrity Cruises entertainment experiences, ensuring they align with the company's brand values, vision, standards, and guest expectations as well as development of new SOPs in collaboration with Entertainment Experience Shoreside and Shipboard teams.

  • Further integrate and leverage the digital capabilities provided by our internal innovation team.

  • Aid programming execution and quality while assessing and implementing adjustments based on brand initiatives, guest feedback and consumer insight.

  • Collaborates with Entertainment team to ensure Celebrity Cruises and Entertainment websites and social media accurately reflect onboard Entertainment Experiences and to attract top talent for onboard positions within the department, ensuring highest level of talent is sourced.

  • Conduct regular audits and evaluations of entertainment experience cruise grids, Celebrity Today schedules and Celebrity App offerings to ensure adherence to established SOPs.

  • Collaborate with entertainment experience team members to help ensure that product delivery remains standardized across the fleet.

  • Utilize data analysis to review guest feedback, trends, and comments in Medallia surveys to leverage successful programming strategies.

  • Use data to identify patterns, preferences, and areas for improvement in entertainment experiences and actionable strategies.

  • Create comprehensive reports and presentations to show findings for entertainment experiences.

  • Keep up to date with industry trends, emerging technologies, and entertainment innovations.

  • Research creative ideas for new entertainment concepts, technologies, and collaborations that align with guest interests and feedback found within data, to enhance the overall guest experience.

  • Analysis of onboard programming and how it relates to utilization of onboard par of entertainment team.

  • Assist with the strategic scheduling of Disc Jockeys and Sketch Artists for the fleet.

Qualifications, Knowledge and Skills:

  • Bachelor’s Degree in Entertainment, Arts Administration, or a minimum of one to three (1-3) year’s comparable work experience in the entertainment or cruise industry with an emphasis on programming.

  • Strong ability to gather, interpret and report accurately on data.

  • Proactive mindset, forward-thinker who acts with a sense of urgency and is on the pulse of trends within entertainment experiences, youth programming and the cruise industry.

  • Excellent business communication skills both verbally and in writing; ability to read, analyze and interpret general business periodicals, analytics reports and legal documents.

  • Ability to effectively present information and respond to questions from executive management, groups of managers, employees, staff, and customers.

  • Proficiency in PowerPoint, Excel, and Microsoft Office applications.

  • Ability to build and maintain successful business relationships throughout the department, the company as a whole and with external vendors.

  • Ability to work in a fast-paced environment with multiple projects and priorities.

  • Previous hotel, resort, casino, theme park experience, a plus.

  • Previous onboard cruise ship experience, a plus.

  • While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

  • The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 20-50 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel.

  • This position requires up to 25% International travel. When in office, 75% of time working at Port of Miami office and up to 25% of the time at Production Studios in North Miami.

  • Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.