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Analyst, Global Employee Experience Operations

Royal Caribbean Group

Royal Caribbean Group

IT, Operations
Miami, FL, USA
Posted on Saturday, February 10, 2024

Analyst, Global Employee Experience Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


Reporting to the Director, Global Employee Experience, the Analyst, Global Employee Experience Operations will be responsible for supporting and executing on initiatives enhancing the employee experience for our 100k+ employees.

The Employee Experience Operations Analyst is a key member of the Employee Experience team located at Royal Caribbean’s Miami headquarters office. This role sits within an internal team serving as Employee Experience (EX) experts in the Human Resources. This individual is expected to serve as a key contributor to the broader EX team, building and tracking reports around EX KPIs and flexing to support various events, recognition, and engagement programs.

NOTE: This is a full-time in-person role based in the company’s headquarters in Miami, FL. Applicants must be available to work in Miami, FL Monday – Thursday, with work from home on Friday.

Essential Duties and Responsibilities:

  1. Compile and build reports around Employee Experience KPIs, tracking engagement and satisfaction.
  2. Maintain an annual calendar, implement, and document processes, and organize project plans.
  3. Contribute to the execution of the service award program.
  4. Collaborate with cross-functional teams to implement strategic initiatives enhancing employee engagement.
  5. Support the planning, organization, and execution of employee-centric events and programs.
  6. Serve as point person and filter inquiries and requests from employees.

Qualifications, Knowledge & Skills:

  • Proficient in building reports and tracking key metrics.
  • Detail-oriented with excellent multitasking abilities.
  • Collaborative communication and interpersonal skills for working with cross-functional teams.
  • Innovative mindset within business restrictions, approaching challenges as opportunities for positive change.
  • Problem-solving capabilities with a curious and driven approach.
  • Bachelor’s degree in HR, Business Administration, or Marketing.
  • 1+ years of experience in project planning, data tracking and/or report building.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.