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Position Summary:

The Senior Program Manager is a critical role within the RCI Product Development PMO team that is responsible for program management of strategic ship and land projects for Royal Caribbean International. In this role, you will oversee a complex portfolio of initiatives and will be the single point to report out to Senior Executive-level leadership on the status of each track of work. You have expert skills in bringing team members together, facilitating large groups, wrangling disparate work tracks across multiple teams and pulling together Executive-level status. You thrive on big challenges and bring high energy and enthusiasm to make things happen and achieve results.

Responsible for overseeing all day-to-day activities of a program and also for keeping a birds-eye view of the individual project operations while managing and mentoring assigned project managers. Consults with all project stakeholders (internal teams and contractors) to gather, analyze, and report data for recommended courses of action. Proactively strategize, lead, plan, and drive activities of the strategic projects to ensure project completion within prescribed time frame and budget. Function as an in-house process driver and enabler of a highly matrixed environment. Projects assigned are typically high priority, high profile, and multi-departmental initiatives for the organization and thus require continuous communication and interaction with the project team and department executives. Manage all aspects of project planning, tracking, and status reporting.

Essential Duties and Responsibilities:

• Manage multiple broad and complex programs consisting of multiple projects of work in support of guest experiences on cruise ships and private island destinations.
• Create and maintain the uber/overall program schedule collecting necessary data points from various project managers and team leads
• Be hub of knowledge for program portfolios and be able to articulate how and when various projects will deliver
• Aid in the creation of portfolio level roadmaps that effectively summarize tracks of work, progress, and status for all levels of the organization
• Supports the growth and mentorship of Project Managers and Associate Project Managers supporting his/her portfolio
• Accountable for the day-to-day administrative and reporting details of assigned projects.
• Oversees the delivery of project management methods through a team of professionals, and provides adequate leadership to effectively manage the portfolio of projects.
• Utilizes project management tools and industrial engineering techniques to lead and oversee the maintenance of a portfolio of projects.
• Reviews status reports prepared by project managers, modifies schedules or roadmaps as required.
• Oversees the coordination of major activities (meetings, workshops, charrettes) to ensure project progresses on schedule and accurately reflects current project status through regular updates of tasks and statuses.
• Tracks progress of owner supply specification, requisition and procurement. Works with Financial Department to track the owner supply budget, cost control and reporting.
• Leads and organizes team in development of monthly presentations for senior executives. Oversees preparation of project reports related to fleet mod / land projects for management, client, or others.
• Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
• Up to 15% travel may be required
• Ability to establish and maintain effective working relationships with other departments to obtain information that is required
• Leads, coaches, and advises the recommended course of action to the project team, and clients in outlining milestones, establishing work plans, responsibilities, scope and tracking routines.
• Utilizes and trains others on project management tools and techniques to lead and oversee the maintenance of project scope; customer and executive expectations as well as overall project focus.
• Supports decisions made by the PMO Director and takes timely independent actions in pursuit of program and project priorities.
• Drives a culture of innovation, simplification and continuous improvement through best practice and research.
• Lead and execute initiatives by developing presentations, recommendations, and planning/managing delivery.
• Spearheads the identification of operational changes required to meet project deliverables
• Champions implementation of processes created by program managers, providing reporting on compliance.
• Ensures project information data (i.e. project status updates, schedule updates, cash flow forecasts) and project documentation into project management technology tools (software applications, web-based tools, job cost accounting tools).
• Resolves escalated matters among the team.

Qualifications:

• Manage multiple broad and complex programs consisting of multiple projects of work in support of guest experiences on cruise ships and private island destinations.
• Create and maintain the uber/overall program schedule collecting necessary data points from various project managers and team leads
• Be hub of knowledge for program portfolios and be able to articulate how and when various projects will deliver
• Aid in the creation of portfolio level roadmaps that effectively summarize tracks of work, progress, and status for all levels of the organization
• Supports the growth and mentorship of Project Managers and Associate Project Managers supporting his/her portfolio
• Accountable for the day-to-day administrative and reporting details of assigned projects.
• Oversees the delivery of project management methods through a team of professionals, and provides adequate leadership to effectively manage the portfolio of projects.
• Utilizes project management tools and industrial engineering techniques to lead and oversee the maintenance of a portfolio of projects.
• Reviews status reports prepared by project managers, modifies schedules or roadmaps as required.
• Oversees the coordination of major activities (meetings, workshops, charrettes) to ensure project progresses on schedule and accurately reflects current project status through regular updates of tasks and statuses.
• Tracks progress of owner supply specification, requisition and procurement. Works with Financial Department to track the owner supply budget, cost control and reporting.
• Leads and organizes team in development of monthly presentations for senior executives. Oversees preparation of project reports related to fleet mod / land projects for management, client, or others.
• Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
• Up to 15% travel may be required
• Ability to establish and maintain effective working relationships with other departments to obtain information that is required
• Leads, coaches, and advises the recommended course of action to the project team, and clients in outlining milestones, establishing work plans, responsibilities, scope and tracking routines.
• Utilizes and trains others on project management tools and techniques to lead and oversee the maintenance of project scope; customer and executive expectations as well as overall project focus.
• Supports decisions made by the PMO Director and takes timely independent actions in pursuit of program and project priorities.
• Drives a culture of innovation, simplification and continuous improvement through best practice and research.
• Lead and execute initiatives by developing presentations, recommendations, and planning/managing delivery.
• Spearheads the identification of operational changes required to meet project deliverables
• Champions implementation of processes created by program managers, providing reporting on compliance.
• Ensures project information data (i.e. project status updates, schedule updates, cash flow forecasts) and project documentation into project management technology tools (software applications, web-based tools, job cost accounting tools).
• Resolves escalated matters among the team.

Preferred Qualifications:

• Product Development, Project Management, Industrial Engineering or equivalent
• PMP Certified
• Change Management experience in a global organization
• Scheduling
• Exposure to Data Visualization tools is a plus

KNOWLEDGE AND SKILLS:

• Technically competent with various software programs, such as Microsoft Project, Microsoft Visio, Microsoft Office 365
• Experience with Smartsheet platform a plus
• BI Analytics & Data Visualization Experience is a plus (Tableau, Power BI).
• Experience with process and industry methodologies for Project management, KPI development, Process Improvement, & Change Management
• Experience at working both independently and in a team-oriented, fast paced, collaborative environment is essential.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to clarify ambiguous situations and/or processes
• Ability to multi-task in a fast-paced environment.
• Detail oriented with excellent analytical, financial and spreadsheet modeling skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Internal Candidates: Knowledge of CAR process: budget, approval, reconciliation, and reporting, AMOS, JDE, and Essbase/Smartview.
• Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents, and government regulations.
• Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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