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Director, Business Process Optimization

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Wednesday, January 31, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

We are seeking a highly skilled and experienced Director of Business Process Optimization to join our dynamic team. The successful candidate will be responsible for leading and overseeing the optimization of our business processes to drive efficiency, productivity, and overall performance. As the Director of Business Process Optimization, you will collaborate with cross-functional teams to identify process improvement opportunities, develop strategies, and implement initiatives to achieve operational excellence.

Essential Duties and Responsibilities:

  • Lead the development and implementation of a comprehensive business process optimization strategy, aligned with the company's strategic goals.
  • Identify, analyze, and evaluate existing business processes, systems, and workflows to identify areas for improvement and optimization.
  • Collaborate with key stakeholders to define project objectives, scope, and deliverables for process optimization initiatives.
  • Lead a team of process improvement professionals, providing guidance, mentorship, and support to ensure successful project execution.
  • Implement process improvement methodologies such as Lean Six Sigma to drive continuous improvement across the organization.
  • Conduct thorough process assessments, mapping, and gap analysis to identify opportunities for streamlining and enhancing efficiency.
  • Design, document, and implement optimized business processes, ensuring effective communication and change management throughout the organization.
  • Establish and monitor key performance indicators (KPIs) to track progress, measure success, and identify areas for further improvement.
  • Collaborate with systems team to leverage technology and automation solutions for process optimization.
  • Stay up-to-date with industry best practices, emerging trends, and technologies related to business process optimization.


  • Bachelor's degree in Business Administration, Engineering, or a related field. A Master's degree is preferred.
  • Proven experience in business process optimization, preferably in a leadership role.
  • Strong understanding of process improvement methodologies such as Lean Six Sigma
  • Excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
  • Demonstrated experience in leading and managing cross-functional teams.
  • Exceptional project management skills, with the ability to prioritize tasks, manage deadlines, and deliver results.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Proficient in process mapping.
  • Experience in change management and driving organizational transformation.
  • Strong business acumen and a strategic mindset.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.