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Manager, IT Delivery

Royal Caribbean Group

Royal Caribbean Group

This job is no longer accepting applications

See open jobs at Royal Caribbean Group.
Miramar, FL, USA
Posted on Tuesday, January 30, 2024

Position Summary:

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miramar, Florida. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

  • Experience leading newly formed Agile teams to execute with excellence.
  • S/he is comfortable working in a fast-paced, start-up environment where the expectations are high and scope is scaling quickly.
  • S/he will be experienced in partnering with Product Management to lead cross-functional software delivery teams made up of both internal and external resources.
  • In this role, you will help teams adopt and mature their practice of scrum.
  • You will help coach and facilitate cross-team collaboration, understand and track dependencies, remove blockers and most importantly, make sure teams are happy, healthy and productive.
  • You thrive on big challenges and fixing big problems.
  • You approach your work with optimism, enthusiasm and an agile mindset that is infectious to those around you.
  • Effective facilitator and coach to development teams with the ability to adjust to change and deliver on planned outcomes.
  • Knowledge of budgeting approaches and ability to apply policies and practices to support the planning and administering of a budget.
  • Implements the mission, vision and objectives of the IT governance function
  • You always stay focused on delivering value to the customer and improving as a team.

Essential Duties and Responsibilities:

  • Accountable for coordinating cross-team dependencies and removing impediments (blockers) so teams can deliver products predictably
  • Problem solve through delivery challenges, lead prioritization discussions and help keep teams focused on delivering highest priorities
  • Help the Product Manager/Owner manage their backlog effectively and maintain 3-sprints of dev ready features
  • Facilitate getting the work done and setting work and reporting standards for delivery teams
  • Build a trusting and safe environment where problems can be raised without fear of blame with an emphasis on problem solving
  • Help to establish a culture of collaboration where teams are willing to try new ideas without fear of failure
  • Lead all aspects of PI Planning including making sure teams are ready for planning, story mapping, identifying cross-team dependencies, facilitating planning activities, creating a program board, etc.
  • Drive teams to deliver on commitments and lead through delivery challenges
  • Facilitate ongoing team planning activities and cross-team scrum ceremonies
  • Hire, train, coach and mentor a team of scrum masters
  • Partner closely with other leads (Product, Engineering, QA and Architect) to stay aligned on priorities, team health and tracking to program goals
  • Provide regular program updates to ensure team, stakeholders and leadership stays connected to what’s in progress, what’s coming up and any risks or blockers



  • Under guidance, plans and estimates simple projects.
  • Produces standard project status reports.
  • Obtains information from stakeholders during the planning stage of a project.
  • Assists in detailed project plans including cost, schedule, and resource requirements.
  • Provides input for Gantt or PERT charts or their equivalent to track project progress and status.

Producing Results

  • Adjusts to new or changing assignments, processes, people, and priorities as business need dictates.
  • Finds or creates ways to measure performance against goals.
  • Identifies and exploits own strengths; solicits support from others to minimize limitations.
  • Seeks out advice, help, and information when needed to accomplish responsibilities.
  • Strives for excellence in performance by surpassing established standards.


  • Documents capital appropriations and project authorizations.
  • Under guidance, produces budget reports of planned vs. actual expenses with variances explained.
  • Applies established organizational practices in budgeting.
  • Uses budgeting and charge-back practices within own area.

Application Delivery

  • Clarifies to others a specific development methodology or process.
  • Documents associated phases, activities, deliverables and processes.
  • Explains relevant documentation, standards, policies and practices.
  • Researches phase and task dependencies and considerations.
  • Works with development or delivery of an application.

IT Governance

  • Implements the mission, vision and objectives of the IT governance function.
  • Employs appropriate metrics used to enable IT governance reporting.
  • Assesses the major functions of governance tools and key governance reports.
  • Analyzes how IT Governance applies to one's own function; applies relevant constructs to day-to-day work.

Required Skills and Experience

  • First level Scrum Master certification (CSM)
  • Experience working in scaled agile environment
  • Experience playing the Delivery Lead / Program Manager role for at least one year
  • Embody servant leadership
  • Strong skills in: Facilitation, situational awareness, conflict resolution, continual improvement, team- empowerment, and building a transparent culture
  • Excellent communication and mentoring skills
  • Experience with Atlassian or related software and tools

Financial Responsibilities

  • Creates and manages budget for own operating group and programs/projects under their supervision (Program or operating budgets range from $1M-$50M)
  • Acts as a steward of the company in ensuring that program/project budgets are best utilized to achieve stated scope and so that anticipated benefits are realized
  • Accountable for delivery of projects or programs within budget, on schedule and of quality
  • Solid understanding of accounting rules for expense and capital activities
  • Ensures efficient utilization of staff and non-labor resources
  • Solid understanding of IT estimation activities May lead large/complex estimation activities
  • Accountable for financial implications and cost of systems and services
  • Responsible for defining optimization opportunities to manage expenses


  • At least 5 years of experience in software development with at least 2 years of dedicated full-time Scrum Master experience in software development
  • Has a proven track record of successfully growing and maturing teams and/or experience leading Agile transformations.
  • Is familiar with different agile methodologies including by not limited to Scrum, Kanban and Scaled Agile.
  • Is able to coach and train team members and others on the Scrum framework and related artifacts (user stories, story point estimation, etc.) as well as other agile methodologies to help guide teams to more successful outcomes.
  • Embody Scrum values and principles
  • Demonstrates and understands what specific Lean/Agile/Tools/Techniques/Principles to best apply, based on Team needs, environment and constraints.
  • Displays a ‘continuous learning’ mindset; always seeking to expand lean/agile knowledge and experience.
  • Capable of leading distributed and remote teams.
  • Mentor and coach multiple scrum masters.
  • Hold the Team accountable to the agreements they set and the commitments they make.
  • Socialize and discuss team dashboards (burn ups, burn downs, etc.) always driving continuous improvement
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
  • Experience in applying Scrum patterns and techniques (like Burndown techniques, Retrospective formats, handling bugs, etc.)
  • Master of JIRA, Confluence etc.
  • Second or Third Level Scrum Master certification (PSM II, PSM III, CSP, CTC)

Physical Demands:

While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 to 15 pounds. Visual requirement include distant, close and color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard or offsite locations.

This job is no longer accepting applications

See open jobs at Royal Caribbean Group.