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Sr. Manager, Strategic Planning and PMO Loyalty

Royal Caribbean Group

Royal Caribbean Group

Miami, FL, USA
Posted on Saturday, January 20, 2024

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full time Sr. Manager, Strategic Planning and PMO Loyalty on the Marketing Team reporting to the AVP, Loyalty Marketing.

This position will work on-site in Miami, Florida.

Position Summary:

The Royal Caribbean Group operates multiple, separate loyalty programs including Royal Caribbean International’s Crown & Anchor Society, Celebrity’s Captain's Club, and Silversea’s Venetian Society. The loyalty landscape has advanced across numerous industries and continues to evolve given the importance of a loyal guest, popularity of programs and guest expectations. We are committed to growing our programs and operating the most innovative and valuable leisure loyalty program in the market.

To help drive this, we are seeking an individual to lead strategic planning and project management efforts to support our loyalty programs. In this role, you will be both a strategist and a hands on project manager; crafting a roadmap aligned with our goals and deliverables while also contributing to design and execution. The strategic planning side of the role will focus on managing the business case, identifying new opportunities and sizing them accordingly, while continuing to drive loyalty as strategic pillar within the organization.

The project management side of the role will develop and drive key project tracker tools to ensure progress, accountability, and milestone delivery.

You will need to thrive in a fast-paced, multi-branded environment and love to problem solve. You will often work cross functionally to help drive key business decisions and in turn will lean heavy on your strong communication skills across the organization.

Essential Duties and Responsibilities:

  • Serve as loyalty subject matter expert for cross functional teams

  • Drives business case for loyalty initiatives and identifies opportunities to further improve or enhance position

  • Facilitates feature design, business requirements and functional design development with cross-functional teams

  • Develops project management tools to be used and leveraged across teams such as project dashboards, project status reports, project timelines, stakeholder mapping, critical paths, etc.

  • Drives recurring cadence of meetings to report out status and drive progress

  • Partners closely with program leadership to develop strategies and execution plans that deliver against goals and objectives
  • Manages and supports RFP processes when third party vendors or services are required

  • Develops presentations to update senior management on project status

  • Manages communications to all stakeholders through various phases of projects

  • Escalates project issues and risks appropriately

  • Collaborates on user experience and business strategy

  • Contributes to idea creation and project execution

  • Monitors project post-execution and ensure long term results

  • Captures and communicates lessons learned from project and applies them to future initiatives

  • Thinks outside the box and question processes and recommend solutions

Qualifications, Knowledge and Skills:

  • 10+ years’ experience working within a marketing environment preferably in loyalty, high-value guest, credit card, or other strategic marketing roles

  • Thorough understanding of project management best practices, with continuous improvement as a core value

  • Solid track-record of delivery and relevant experience in Change Management and Project Management

  • Demonstrated experience with strategic planning

  • Strong verbal and written communication skills

  • Proven project management experience with documenting and writing business requirements and project plans

  • Experience with facilitating meetings among stakeholders on various levels within the organization Ability to be flexible, follow tight deadlines, organize and prioritize work

Preferred Qualifications:

  • Experience within travel and hospitality industry desirable

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.