POSITION SUMMARY:

The Specialist, RCG Health is a great communicator with excellent organizational, and planning skills. The position reports to and supports the Chief Medical Officer and will also help with research, administrative duties and the overall RCG Health project portfolio. He/she will work with the RCG Health leadership team to manage the processes crucial to a thriving health organization (medical care and public health). He/she will support the Chief Medical Officer, Vice President, and team by assisting with administrative tasks, providing essential reports and daily communications, to enhance the work of the RCG Health team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support RCG Health team members and leaders in developing and executing on project objectives, monitoring, and delivery.

• Ensure adequate communication and hand-off of tasks between RCG Health and its collaborators, including external partners and internal stakeholders.

• Respond to requests for information from internal clients, team members and other employees timely and with accuracy and professionalism.

• Develop, enforce, and improve established processes, standards and documentation needed within RGG Health to successfully execute on team goals and responsibilities.

• Maintain and update operating procedures and processes for the department.

• Develop and analyze requests for feasibility and cost benefit, project and budget tracking and oversight.

• Support team members in performing retrospectives and debriefs to assess and improve communications processes.

• Support new hire onboarding.

• Support the Chief Medical Officer and Vice President and team by assisting with administrative tasks, which may include:

• Set and schedule meetings; reserve and set-up meeting rooms; organize travel, catering, and other functions, as appropriate.

• Coordinate team memberships and attendance to conferences and events.

• Create presentation decks on behalf of the RCG Health leadership team and assist in preparation of presentations for Executive Committee and other high-level internal and external meetings.

• Create expense reports and vendor cost estimates.

• Order office supplies

• Sort and distribute mail to the team

• Support FVR and ECR submissions when needed

• Coordinate details, track assignments, and follow up on replies relating to special projects as directed.

• Lead and/or assist in the organization and implementation of special projects and initiatives related to improving the health, safety, and wellness of RCG employees shoreside and shipboard, such as CPR training, defibrillator placement and use, group health and wellness activities, and other opportunities to enhance promotion of healthy lifestyles and prevention of disease

• Assist in the tracking, notification, and application processes related to maintaining applicable licenses and certifications necessary for the business and clinical operations of the department to help ensure compliance

• Initiate, organize, and facilitate team building/team-engagement activities

• Assist in the development, organization, and implementation of training for Health team (shoreside and shipboard)

• Complete other tasks assigned by the Chief Medical Officer and/or the Vice President

• Tracks PTO for RCG Health Department

FINANCIAL RESPONSIBILITIES:

• Manages and tracks billing and program results.

• Co-manages departmental budget.

QUALIFICATIONS:

• H.S. Grad or equivalent required

• Bachelor’s degree preferred; experience may be combined with some college education.

• Experience to handle multiple tasks in a fast-paced environment as well as to work effectively under pressure

• Minimum five to six years of experience performing broad administrative activities to support executive roles

• Experience in medium to large corporations

• Basic financial knowledge to perform responsibilities related to cost control to budget administration

• Strong knowledge of organization, policies & practices preferred

KNOWLEDGE AND SKILLS:

• Excellent verbal and written communication skills including editing and proofreading abilities and being comfortable asking questions.

• Strong interpersonal skills to interact with executives, peers, and employees and comfortable in taking direction while also using own initiative.

• Strong common sense to handle strict confidentiality, using discretion in dealing with issues of business & personal nature

• Openness to new ideas, coaching and continual process improvement.

• Outstanding computer skills, especially all MS Office programs.

• Work under pressure to meet strict due dates/timelines; may work overtime with limited advance notice.

• Demonstrated organizational and critical thinking skills needed to work effectively on multiple projects with competing priorities.

• Demonstrated experience managing projects

• Ability to proactively surface and diagnose problems and find solutions; expresses curiosity, a thirst for knowledge and is team oriented.

• Detail oriented with ability to quickly adapt and apply new tools and processes.

• Ability to present information clearly and concisely.

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