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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our Opportunity: The Sr. Manager, Operations Training leads the strategy and development of training content for Popeyes US&C. This role will oversee the creation of training initiatives from concept to launch, by leveraging design authoring tools and managing external vendors. This individual will also establish and implement training methodologies for the team in partnership with the Director, Operations Training. This position reports to the Director, Operations Training, and has direct reports.

Responsibilities:

(50%) Strategic Training Leadership & Project Management

• Own large-scale instructional design projects from kickoff through deployment – including timelines, stakeholder check-ins, contractor oversight, and final approvals.
• Build business cases and proposals for new training programs with defined outcomes and stakeholder alignment.
• Collaborate with Marketing, Operations, and Technology teams to identify learning needs and deliver cross-functional solutions. Participate in live cross-functional meetings to proactively identify training needs and represent the Ops Training team as a strategic partner.
• Champion and integrate instructional design models (e.g., A.D.D.I.E.) into team processes and routines.
• Apply learning & development theory/models, leverage, or benchmark best practices/trends, and maintain knowledge of cutting-edge approaches to deliver solutions that drive measurable, lasting impact.
• Demonstrate ability to prioritize and advance several projects each week ensuring progress of both short- and long-term goals.

(25%) Content Quality & Learning Effectiveness

• Lead the design and implementation of brand standards-approved training strategies that meet business priorities.
• Oversee development of job aids, SOPs, eLearnings, video-based modules, and facilitator-led content.

• Communicate training initiatives and projects to internal and external teams through weekly newsletters, webcasts, and leadership meetings.

(25%) Team & Vendor Management

• Coach, mentor, and manage direct reports and contractors to ensure consistency in deliverables, adherence to brand standards, and alignment to business priorities. Build a strong bench of internal talent.
• Source and evaluate external vendors or freelance talent with expertise in Storyline, Adobe Creative Suite, etc.

SKILLS:

• Experience with Adobe Creative Suite (e.g., Illustrator, Photoshop, After Effects), Articulate Storyline 360, and video production/editing software (i.e., Premiere Pro, Final Cut, etc.)
• Experience implementing adult learning methodologies (e.g. ADDIE/SAM) and theories (e.g. transformative/ experiential learning)
• Ability to influence senior leaders across the organization.
• Creative approach to work and open to learning new design authoring tools
• Ability to support projects and work with vendors on multiple projects simultaneously
• Effectively, timely and thoroughly communicate to internal and external teams.
• Experience using data and performance KPIs to improve training outcomes and restaurant execution.
• Fast-learner; organized; systematic; data and results driven – with a relentless focus on completion aligned to mutually agreed deliverables

QUALIFICATIONS:

• Bachelor’s degree in Education, Instructional Design, Business, or related field
• 7+ years’ experience developing training materials / facilitation of content
• Advanced knowledge and experience using PowerPoint
• Strong written and verbal communication skills with the ability to support cross-functional team
• Strong organizational and project management skills
• Ability to work cross-functionally between Marketing, Operations, Technology, and Franchisees
• ATD Training Skills Certification or equivalent certification preferred
• Ability to travel up to 20% as needed.

#Popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.