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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Role Summary

As a Senior Analyst, Operations Analytics for RBI’s Latin America and Caribbean (LAC) region, you’ll play a critical role in shaping how we assess and enhance operational performance and customer experience across our portfolio of brands. You’ll leverage data to uncover insights, identify opportunities, and support cross-functional teams in driving operational excellence at scale.

Key Responsibilities

Performance Analysis & Insights

• Analyze operations and guest experience data across all RBI brands in the LAC region to identify performance trends, inefficiencies, and improvement opportunities.
• Conduct deep-dive analyses and root cause investigations on operational challenges using structured problem-solving methodologies.
• Translate data findings into actionable insights and strategic recommendations for internal teams and franchise partners.

Data Quality and Governance

• Build, manage, and optimize interactive dashboards that clearly communicate operational KPIs, performance drivers, and business outcomes.
• Partner with Data Engineering and Tech teams to guide the integration of multiple, large-scale data sources into RBI’s cloud data environment.
• Establish and maintain strong data governance practices to ensure accuracy, completeness, consistency, and timeliness of all performance-related data.
• Conduct regular audits and validation checks to identify and correct data discrepancies or integrity issues across systems and platforms.
• Ensure usability and clarity of data products for a variety of stakeholders, from field teams to senior leadership.

Cross Functional Engagement

• Work closely with Field Operations Teams and Franchisees to co-create action plans that drive improvements in restaurant performance and guest satisfaction.
• Support the preparation of Business Review materials and regional performance updates with data-driven storytelling.
• Act as a key point of contact for customer feedback providers and delivery aggregators, ensuring alignment on performance metrics and data reporting.

Operational Excellence & Field Support

• Leverage your QSR or restaurant management experience to contextualize data insights with real-world operational knowledge.
• Support restaurant teams with hands-on problem solving and data-backed operational recommendations.
• Serve as a thought partner to field leaders, bringing a balance of analytical precision and practical execution.

Qualifications

• Experience: At least 3 years in analytics, consulting, operations performance, or business intelligence roles (ideally in QSR, hospitality, retail, or similar industries).
• Technical Skills:
  • Advanced Excel and data visualization experience (e.g., Tableau, Looker, Power BI).
  • Experience working with large datasets; SQL or similar language proficiency preferred.
  • Experience with Python is a plus
• Profile Fit: quantitatively focused background—through education or work experience—who has also worked in a QSR environment, ideally in a restaurant leadership or management role.
• Business Acumen: Strong understanding of restaurant or hospitality operations, including common KPIs and performance levers.
• Communication: Excellent interpersonal skills; ability to translate complex data into actionable insights for non-technical audiences.
• Languages:
  • Spanish – Fluent (required)
  • Portuguese – Proficient (preferred)
  • English – Business-level (required)

What You’ll Bring

• Analytical rigor with a bias for action.
• Natural curiosity and a problem-solving mindset.

• Ability to thrive in a fast-paced, cross-cultural environment.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.