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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job overview:

The Restaurant Operations Analytics Specialist plays a vital role in enhancing guest experience and operational efficiency by analyzing key metrics and identifying areas for improvement across our restaurant operations. This role is responsible for building dashboards, generating insights, and collaborating cross-functionally to support the implementation of data-driven strategies that optimize restaurant performance. The position will work closely with various departments, including Marketing, Digital, Finance, and Field Operations, to ensure insights are actionable and align with business objectives.

Your roles & responsibilities:

• Operations Performance Analysis
  • Analyze key performance metrics such as Guest Satisfaction, Speed of Service, Brand Audits, and Training Completions to identify trends and improvement areas.
  • Conduct root cause analysis to address underperformance and recommend strategic actions.
  • Use guest feedback and other data sources to drive continuous improvement in guest experience and operational performance.
• Reporting & Dashboard Development
  • Develop and maintain dashboards, reports, and tools (primarily using Tableau) that enable stakeholders to track performance and make data-driven decisions.
  • Prepare regular reports on metrics such as drive-thru utilization, hours of operation, and guest satisfaction, sharing insights with leadership and field teams.
• Cross-functional Collaboration & Strategy Development
  • Partner with teams across Operations, Marketing, Digital, Finance, and Training to share insights and support initiatives aimed at improving operational standards.
  • Collaborate with internal and external stakeholders, including franchisee partners, to gather feedback and support execution on key projects.
  • Support the development and implementation of operational strategies based on insights and performance data.
• Data Quality & Integrity
  • Ensure data accuracy by working closely with the RBI data team, verifying the quality of data from various sources.
  • Manage ongoing data requests and strategy expansions to incorporate new data sources and feedback.
• Special Projects & Presentations
  • Contribute to ad hoc projects and initiatives, creating presentations to communicate findings and recommendations to senior leadership.
  • Lead analysis on test markets and other initiatives to assess impact on operational metrics and inform future decisions.

Your skills & experience:

• At least bachelor’s degree in business, data science, statistics, finance, or related field.
• 3+ years of experience in restaurant management roles, ideally in Quick Service Restaurant.
• Previous experience in data analytics will be an advantage.
• Previous experience with SQL, data visualization tools such as Tableau or Power BI, knowledge of Snowflake, Alteryx is a plus.
• Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
• Strong critical thinking, problem-solving skills, and attention to detail.
• Excellent communication skills, with the ability to convey insights to stakeholders at all levels.
• Fluent in English, any additional language is a plus.
• Openness to work 5 days per week in the office.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.