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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: As Tim Hortons expands rapidly in the U.S., the Manager, New Owner Success plays a key role in setting up new franchisees for operational and financial success. This field-based leader provides hands-on support throughout the pre-opening, opening, and early post-opening phases, ensuring new owners deliver brand standards, strong guest experiences, and sustainable business performance.

This role is embedded in the restaurant during training and remains on-site for a minimum of two weeks post soft opening to stabilize operations and coach teams during the most critical early days of business. The Manger, New Owner Success also collaborates with cross-functional partners to align training, digital integration, and brand initiatives with field execution.

Roles & Responsibilities:

· Provide new Owners operational support from pre-opening to opening and through the handover to long term support period.

· Support and host the Onboarding call cadence starting 5 months before opening and concluding with on-site support

· Be physically present during in-restaurant training and stay on-site for at least two weeks post soft opening.

· Host twice weekly post-opening calls with restaurant leadership team and conduct business reviews each round until handover to long term field support.

· Ensure franchisees learn and maintain brand standards and quality.

· Consult, advise, and provide support to franchisees regarding daily business issues.

· Coach owners and teams on operational execution, guest service, and cost controls.

· Analyze KPIs and P&Ls to identify improvement areas and develop action plans during critical first months.

· Collaborate with other members of the Tim Hortons team and cross-functional support to develop strategies and processes that drive operational excellence, particularly on key brand-building efforts, new product & equipment introductions and, increasingly, Digital initiatives.

· Successful new restaurant openings and onboarding

· Operational readiness and launch compliance

· Sales, profitability, and early operational stabilization

· Guest satisfaction (OSAT, ACR) and Speed of Service (SOS)

Skills & Qualifications:

· Bachelor’s degree or equivalent experience in Business, Hospitality, or a related field.

· 3–5 years in QSR, franchising, or food service, with experience supporting openings or training.

· Strong operational knowledge and ability to coach new operators.

· Knowledge of franchise operations.

· Skilled in problem solving methodologies.

· Proficient in Microsoft Office; strong communication, presentation, and analytical skills.

· Able to travel extensively (50%–75%+, including overnight travel) within the region.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.